Provide services that are above and beyond for customer satisfaction and retention.▪ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.▪ Responds to and handles guest problems and complaints.▪ Set a positive example for guest relations.▪ Empower employees to provide excellent customer service.▪ Observe service behaviors of employees and provide feedback to individuals.▪ To encourage and building mutual trust, respect, and cooperation among team members.▪ To serve as a role model to demonstrate appropriate behaviors.▪ Ensure employees understand customer service expectations and parameters.▪ Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction.▪ Emphasize on guest satisfaction during all departmental meetings and focuses on continuous improvement.To maintain proper par stalk for collaterals and other stationeries for department.▪ Conducting departmental meeting for department every month.

▪ Provide services that are above and beyond for customer satisfaction and retention.▪ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.▪ Responds to and handles guest problems and complaints.▪ Set a positive example for guest relations.▪ Empower employees to provide excellent customer service.▪ Observe service behaviors of employees and provide feedback to individuals.▪ To encourage and building mutual trust, respect, and cooperation among team members.▪ To serve as a role model to demonstrate appropriate behaviors.▪ Ensure employees understand customer service expectations and parameters.▪ Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction.▪ Emphasize on guest satisfaction during all departmental meetings and focuses on continuous improvement.To maintain proper par stalk for collaterals and other stationeries for department.▪ Conducting departmental meeting for department every month.

▪ Part of pre-opening team at Sriprumbudur (Chennai) Marriott.▪ To make sure all the collaterals are according to Marriott Brand Standard.▪ Training line managers about Brand Voice▪ Budgeting for transporation▪ Sending Accruals for department▪ Making Roster for Front Office/GRE/Concierge▪ Achieving department profitability▪ Responsible for Guest Voice Scores of the hotel▪ To drive the Upsell target for hotel▪ Maintaining the decorum of the department.▪ To utilize interpersonal and communication.Managing Projects and Policies:-▪ Implement the customer recognition/service program, communicating and ensuring the process.▪ Train staff and monitor adherence to all credit policies and procedures to reduce bad debts and rebates.▪ Supervises same day selling procedures to maximize room revenue and control property occupancy.▪ Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.▪ Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

▪ Meeting and greeting VIP guests▪ Investigating Safety, Security and Emergency matters▪ Managing guest issues and looking into room and account discrepancies.▪ Accurate and detailed recording of information and disseminating it to the appropriate parties within the Hotel.▪ Training staff according to Hotel brand standards of Front Office▪ Delegate daily tasks to the team, coach and counsel staff to be at their best and maintain a positive work atmosphere for them.▪ Possess a passion for providing exceptional customer service will also be considered.▪ Lead by example, have a positive demeanour and demonstrate initiative and advanced communication, organisational and problem s▪ Understands and complies with loss prevention policies and procedures.▪ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing.

▪ Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.▪ Set up accurate accounts for each guest according to their requirements. ▪ Compile and review daily reports/logs/contingency lists. ▪ Accommodate guest requests, contacting appropriate staff if necessary. ▪ Notify Loss Prevention/Security of any guest reports of theft.▪ Assist management in training, evaluating, counseling, motivating and coaching employees▪ Develop/maintain positive working relationships, support team to reach common goals; listen and respond appropriately to employee concerns.▪ Inform manager on duty about the complaints and issues on real time.

Pre opening hotel, ▪ Consistently offer professional, friendly and engaging service▪ Greet, check in and settle guest accounts while ensuring all service standards are followed▪ Assist guests regarding hotel facilities in an informative and helpful way▪ Respond to each Guest who approaches the Reception Desk▪ Drive rate through up-selling room brands▪ Follow department policies, procedures and service standards▪ Follow all safety policies ▪ Other duties as assigned

▪ Greet, check in and settle guest accounts while ensuring all service standards are followed▪ Assist guests regarding hotel facilities in an informative and helpful way▪ Respond to each Guest who approaches the Reception Desk▪ Drive rate through up-selling room brands▪ Follow department policies, procedures and service standards▪ Follow all safety policies ▪ Other duties as assigned

▪ Greet, check in and settle guest accounts while ensuring all service standards are followed▪ Assist guests regarding hotel facilities in an informative and helpful way▪ Respond to each Guest who approaches the Reception Desk▪ Drive rate through up-selling room brands▪ Follow department policies, procedures and service standards▪ Follow all safety policies ▪ Other duties as assigned