Prashant Joshi Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai, Maharashtra, India

Understanding the Requirements from the End Users and then preparing a Business Case.Take ownership of technical customer requests and provide support for a product or solution using telephone, email, communities or chat. Independently apply acquired technical knowledge and open-ended problem solving methodology to assess increasingly complex problems, analyze root causes, and advise customers on solutions. Perform troubleshooting by recreating a customer scenario on internal testing equipment with a comparable software configuration. Managing the Risk by doing risk assessment with the client counterparts and stakeholders. Understand and accurately document product questions that require in-depth analysis; determine and pursue the appropriate process to progress the issue to resolution. Identify complex or high impact issues and coordinate with senior staff where necessary for resolution. Escalate unresolved customer issues to the appropriate manager.Educates the customer on how to leverage self-service resources by demonstrating functionality and best practices.

Mumbai Area, India

Reviewing of Business Process & Requirement.Project preparation & planning.Collection of all master (Excel) and Bill Printing Formats.Coordinate information requirements through regular dialogue with user groups to ensure that information is being collected efficiently and consistently during business gathering stage till Going-Live.Checks that all ERP requirements and feedbacks are met by the ERP consultant and available in the live ERP system.Preparation of System Test Plan.Finalize Data Migration & System Integration plans.Software Application Installation on Test server and node for User Acceptance Testing (UAT).Preparation of Application on basis of SRS - Configuration & Design of UI for module and features.Reports Designing.Department wise UAT Planning.User Acceptance Testing with Key users & End Users.Feedback Collection from users-Changes Request.Training to Users/ key users.Testing at all locations & access points.Migration of all configuration from TEST Server to LIVE Server to ensure quality check before publishing.Migration of Masters.Pre Go live Sign –Off.Go Live –Support.Work with COMPANY internal web developer/ ERP Super-users as necessary to develop and improve the system for any development required.

Pgdbm, E-Commerce/Electronic Commerce

Bachelor Of Commerce (B.Com.), Accounting