Prashant Joshi Email & Phone Number

Delhi, Dl, In

Gurugram, Haryana, India

Customer Service Associate, Travel & AviationBird Information Systems Pvt. Ltd. Bird Group - Gurugram, India• Maintenance of the internal CRM system through documentation of client notes• Handle incoming and outgoing communications, including phone calls, emails, and mail• Draft and proofread correspondence• Recording of customer information, call notes, and personal data on the internal database• Management and resolution of assigned customer inquiries within specified deadlines• Supervision and administration of the Oman Air Sindbad Frequent Flyer Program• Handling of the accounts of Oman Air Sindbad FFP customers• Management of reservations for Oman Air customers• As the appointed leader, responsibilities include providing guidance and direction to the team in managing the Goa Air process account• Helped large volume of customers every day with positive attitude and focus on customer satisfaction• Provide direct support to executives or senior management, including handling confidential information and complex scheduling.

Gurugram, Haryana, India

• The management of EDI (Electronic Data Interchange) queues for Lufthansa and Brussels Airlines• The maintenance of direct communication with international carriers to acquire information regarding international freight charges and schedules• The escalation of client inquiries with exceptional professionalism and enthusiasm• Collaboration with key stakeholders to deliver innovative strategy ideas, with a careful focus on implementation and delivery timelines• The provision of customer support by responding to customer emails, letters, and phone calls, with the simultaneous entry of customer information, call notes, and personal data into the internal database• The engagement in client account management, including the provision of solutions to queries and concerns.

Post Graduate Diploma In Business Administration, Specialization: Human Resource Management, First Division

Training and development of Employees in Indorama Synthetics (India) Limited, BUTIBORI Nagpur. (June 2022)

Diploma In E- Accounting, E- Accounting

Bachelor Of Commerce, Corporate Accounting

Certificate In Business Management, Business Administration, Management And Operations

Business/Commerce, General