As a CC&B developer, I spearheaded customer billing management, ensuring seamless operations and resolving inquiries promptly. Leveraging my proficient SQL skills, I adeptly generated comprehensive reports and meticulously tracked customer data for analysis and optimization. Additionally, I played a pivotal role in onboarding new employees, providing comprehensive training on customer billing procedures to facilitate their integration into the team. Collaborating closely with colleagues, I efficiently coordinated efforts to address and resolve customer issues, fostering positive relationships and enhancing satisfaction. Furthermore, my experience encompasses deploying changes, encompassing manual adjustments as well as utilizing batch scripts, business objects, business services, and algorithms to streamline processes and drive efficiency.