Prashant Kanhere Email & Phone Number

With 6+ years of experience in Application Development and Support, I bring a wealth of expertise in MS SQL, Linux/Unix, Application Database Administration, Database Design, and Deployment. My career is built on a foundation of best practices within the ITIL framework, and I specialize in Release Management, Change Management, Problem Management, and Incident Management.Currently, I serve as a Technical Lead, overseeing Level 2 and Level 3 application support and production support. My technical skills extend to familiarity with IIS and WCF, enhancing my capability to manage complex systems efficiently.In addition to my technical prowess, I excel in operational roles, including Team Management, Resource Alignment, and Shift Management. I am adept at ensuring seamless team operations and optimal resource utilization.I also have over 5 years of experience in EPOS (Electronic Point of Sale) systems, particularly within the retail sector, bringing a specialized understanding of point-of-sale technologies and their applications across various domains.I am passionate about leveraging my skills to drive innovation and efficiency, and I am always eager to tackle new challenges in the ever-evolving landscape of technology and support services.Expertise in ticketing tools like ServiceNow(Snow), BMC.