Prashant Kapadane Email & Phone Number

Ahmedabad, Gujarat, India

• Manage & supervise operations in the branch with the timely delivering.• Monitor, track and adhere to daily responsibilities, branch transactions processed• Handle all regulatory, notices end to end and ensure prompt revert to such notices• Responsible for taking decisions that are cost effective and generate revenue.• Set service standards, ensure satisfactory resolution of customer grievances.• Achieve annual targets for branch set in AOP (Annual operative plan)• Activate clients on Non branch delivery channels including Net banking etc.• Supervise and control the work of staff and departments in Branch and guidenecessary directions.• Branch administration ensure proper upkeep of branch premises, housekeeping,leave records, vendor management etc.

Ahmedabad, Gujarat, India

• Managing Operations and overall functioning of the bank branch..• Responsible for all guidelines and regulatory requirements in the branch.• Responsible for dealing with External and Internal Auditors and compliance.• Handle branch complaints and take appropriate action to resolve them.• Provide regular updates to the immediate superior as and when required• Ensure efficient and prompt service to Bank's clientele.• Authorization of clearing / cash / transfers / Forex Transaction• Supervise and control the work of staff and departments in Branch and issuenecessary directions.

Ahmedabad

• Team leader for Current & Savings account document verification at CPC for PAN India bank branches.• Guide to reduce FTNR case KYC sent from branch for document verification.• Ensure adherence RBI guideline for account opening and KYC documentation.• Handle branch complaints and take appropriate action to resolve them.• Co – ordination with PAN India Bank branches for documentation verification.• Responsible for audit & errorless account opening process to followed• AML & De-dupe checking with verification for documentation received at CPC.

Ahmedabad, Gujarat, India

• Overlooking of Complete Branch Operations for Retail Branch.• Control of Complete Teller Operations as per Audit guidelines.• Ensuring the RTGS/NEFT/CLEARING/TRANSFERS for the Branch.• Responsible for Audit and compliance.• Business Development by Pitching for SB/CA/FD/FD & Insurance products.• Customer Interaction and Handling of Customer complaint.• Processing of Corporate Salary disbursements for 50k Salaries timely.• Cross selling of various products offered by the Bank & CASA Building.

Ahmedabad, Gujarat, India

• Overlooking of Complete written complaint resolution for Gujarat circle.• Complete Responsibility of Nodal, Appellate Desk written compliance.• Responsibility of TRAI complaint and MD Escalations written complaint.• Ensuring adherence of TAT as per the telecom guidelines.• Regular MIS Sharing with the senior management.• Handling of CRM System for Customer Requests and Complaints.

Ahmedabad, Gujarat, India

• Handled the backend desk activities of the process.• Handled the customer complaints and timely resolution.• Maintain high level of service standards, generate relationships• Manage Settlements, in billing complaint.• Responsible for Audit and compliance.