Prashant Karkhanis Email & Phone Number

Thane, Maharashtra, India

To provide guidance on overall development of Automotive Service Centre.Planning and setting up the complete new Service Centre.Setting up complete New Body and Paint shop.Planning and setting of chain of service centresConstruction / Renovation of service CentreModification of service Centre Layout to improve the productivity and revenue.Methods to improve Customer Satisfaction.

Mumbai, Maharashtra, India

Service Network strategy. To evaluate dealership applicants site / ready structure for service center requirements.To prepare & finalize the layout of Service center.Monitor and Periodically review the the civil construction work (Project Management)To finalize the Garage equipment’s diagnostic Equipment's Special Tools required for service center. Stagger the investment based on the through put requirement To guide dealership on IT hardware requirements / Various VW Systems configurations. To Guide dealership on Type of manpower requirement. Training requirements. To Co-ordinate all start up activities (service readiness) to achieve target start-up date. (project Management)To design different service formats as per location requirements.

Mumbai Area, India

Service Network strategy. To evaluate dealer applicants site / structure for service centre.To finalise the layout of service centre.To finalise the equipment’s required for service network.To guide dealer on initial start-up service centre requirements. To Co-ordinate all start up activities (service rediness) to achive target start-up date. (project Management)

Mumbai Area, India

To evaluate dealer applicants site / structure for service centre.To finalise the layout of service centre.To finalise the equipment’s required for service network.To guide dealer on initial start-up service centre requirements. To Co-ordinate all start up activities (service rediness) to achive target start-up date. (project Management)

Mumbai, Maharashtra, India

New Dealership infrastructure project management (workshop & Show room).Old dealership Infrastructure renovation as per new C.I. standards.(Workshop & show Room).Site selection for Show Room & Workshop.Finalisation / Renovation of Workshop premises layouts from functional point of view.Finalisation of Vendors & Equipment’s required in workshop for network.To identify the training needs at start up stage.

Dubai, United Arab Emirates

In charge of Volvo cars service center in DubaiTo manage day to day service operations.To develop service marketing activities.To monitor service center KPI

Kochi, Kerala, India

Handled dealerships & Service outlets in 4 states in south India (Kerala, Tamil nadu, Karnataka & Andhra Pradesh)in following area.Technical support to dealers.Guidance & monitoring customer Satisfaction Index (CSI).Warranty claim Management.Spare Parts management. Customer Relationship management resolving customers concerns.

Mumbai, Maharashtra, India

This newly formed company wanted to set up chain of stores for auto care. Quick repair centres in India.However after extensive working on this project RPG management on march 2001 decided to keep the project on hold.

Delhi, India

Handled customer’s product / technical concerns on national level.Co-ordinated product feedback / technical improvements with Quality Assurance dept. in plant.Release of Technical Service bulletin.Monitoring of recall campaigns.Monitoring of product improvement in field.Information to network on product improvement.Technical Support to warranty dept. on claim management.

Kalyan Area, India

Worked in defects investigation area Press shop , Body Shop, Paint shop final inspection & rectification, Assembly line & Test track.Handled car reliability trials of Peugeot car (Customer type) during localisation of components.Handled COP (confirmatory of Production) tests for emission at ARAI.Received Training on Emission at PSA R&D centre in FranceCalibrated for PSA Demerit rating of car going out of factory.Received Training in Quality Systems in Peugeot Coventry Plant in U.K.

B. E. (Mech), Mechanical Engineering

B.E., Mechanical Engineering, First Class

Education record