Conducted comprehensive customer requirements gathering andengagement.Developed detailed scope documents, functional & non-functionalrequirements, and features.Constructed workflow charts and diagrams, ensuring capture of all customerneeds.Collaborated with client engagement partners to understand RFP/RFIrequirements.Conducted market research for content and development, ensuring customerdelight.Communicated financial and operational impacts of proposed changes.Built domain expertise and contributed to the knowledge repository.Drove and challenged presumptions of delivery teams for successful projectexecution

Interacted with clients to capture functional and technical requirements,fostering effective communication.Work with stakeholders across the business to ensure that user stories areclearly defined, delivered and approved for deployment.Carry out requirements analysis for change requests including requirementsgathering to understand project objectives and scope.Prepared PowerPoint presentations for client meetings, tested demo links, andensured functionality.Scheduled client meetings and coordinated project team members andEngaged with the delivery team to propose and ensure the right solutions forcustomers.Created wireframes and obtained confirmation from the client.