Prashant Khedekar Email & Phone Number

Mumbai, Maharashtra, India

Bengaluru, Karnataka, India

Bengaluru Area, India

 Managing service deliveries in a timely manner involving seamless onsite/ offshore coordination and transparent communication with all stakeholders at all phases. Reviewing, streamlining, standardizing, improving and recommending changes to systems and procedures to promote accuracy of information and efficiency in processing while maintaining appropriate internal controls. Collaborating with the team members for ensuring on time service delivery and serving as escalation point for resolving development issues specific to projects.  Playing an important role in ensuring delivery of excellent services support to the clients actively involved in regular interaction with the clients to discuss and understand their business requirements. Involved in managing & executing projects within the defined SLAs, interfacing with end-users, developers, and customers to assess the progress and determining the project approach, staffing, responsibilities, and schedule of the project. Creating the documents for project Deliverable and Non-deliverable list, Project Defined Procedure, Requirements & Scope documents, Project measurement plan, Project Communication plan, Project Quality Management plan, Risk Management plans, etc. Coordinating with business owners/stakeholders & other support, technical infrastructure, and application teams as well as with the executive leadership on project activities and provide project risk analysis, status, and analysis of requirements impacting strategic direction. Overseeing development of technology plans and roadmaps for change initiatives, targeting organization wide change including transformation through digitization, re-definition of products and services and focus on customers.

Bengaluru, India

As a HPE Storage Technical Solution Consultant Responsible for providing technical support for HPE Storage products for US clients. Successfully resolved technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Drove and managed a best in class operating model leveraging the Datacenter care contract delivery for UKI and Europe. Provided an executive level visibility to operational performance, service levels, highlights & lowlights. Led new initiatives to create process and automation to meet a variety of business needs.  Identified areas that needs improvement, compile data, recommend training activities, and organize team building sessions. Ensured data governance methodologies are adhered to within the regulated environment.

Mumbai, India

Bachelor Of Business Administration - Bba

Diploma, Electronics Engineering