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Prashant Kumar Agarwal Email & Phone Number

Sales Operations, Customer Relationship Management, Post Sales services, Timely & maximizing Renewals YOY, SFDC, Elixir, Power BI dashboards, Training & Excel are the main areas of working. Available to join immediately.
Location: Noida, Uttar Pradesh, India 5 work roles 2 schools
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Sales Operations, Customer Relationship Management, Post Sales services, Timely & maximizing Renewals YOY, SFDC, Elixir, Power BI dashboards, Training & Excel are the main areas of working. Available to join immediately.
Location
Noida, Uttar Pradesh, India

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Prashant Kumar Agarwal is listed as Sales Operations, Customer Relationship Management, Post Sales services, Timely & maximizing Renewals YOY, SFDC, Elixir, Power BI dashboards, Training & Excel are the main areas of working. Available to join immediately. based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Prashant Kumar Agarwal.

Prashant Kumar Agarwal previously worked as Retention Program Manager at Varite Inc and Senior Associate at Crisil Limited. Prashant Kumar Agarwal holds Postgraduate Degree(Pgdm), Sales And Marketing Operations/Marketing And Distribution Teacher Education, 6.6 from Welingkar Institute Of Management.

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About Prashant Kumar Agarwal

1. Retention Program ManagerVarite India Private Limited• Manage a set of Digital Marketing renewals for Strategic Customers in EMEA from an end to end renewals operations perspective. .Manage and own a customer base ensuring health checks and renewals each year. • Orchestrate cross-functional (Sales, CSM, Legal & Deals Desk) resources across the organization to provide a unified path to secure every renewal and customer retention. • Help in on time closure of renewals• Validate the renewals pipeline for forecasting, data quality and accuracy • Execute renewal contracts for multiple solutions for large enterprise accounts with high complexity • Multi tasking to ensure max. attainment . • Provide analysis and insights on renewal performance to maximize renewals value • Support the Sales team in negotiations to drive integrity of the renewal portion of the agreement • Assist Renewals team with ad hoc requests to meet customer need. Sales Operations, Validating Values, Working on applications like Elixir, SFDC, providing exact data to the renewals team for UK and Ireland regions. Working on Power BI dashboards, updating numbers every week in elixir and RTB.2. Product Support AssociateCRISIL LIMITEDCustomer Service, Customer Satisfaction, Handling Customer Complaints, Escalation Management, Customer retention, Client Renewal, Customer Relationship management, Product Support, MIS preparation, Maintaining SOPs and even rectifying them when required, Training, Operations, One stop solution for assigned clients doing all this mostly through calls, emails and some time meeting clients face to face. Helping BD in Client Renewal, Client Retention and provide every data they need for the same. Help in improving the processes involved in Team Coordination for client queries or client Onboarding etc.. preparing SOP's where ever needed and continuously improving them so the that the team is able to handle the complete set of clients on PAN India level and specially the Government clients who expect more every time. To see that everyone can handle every other role to reduce the dependency on anyone.3. Business Development ManagerOncquest Laboratories LtdTo meet doctors and Hospital CEO's and Market Oncquest services, also responsible for Branding at the centers covered by me in South Delhi, to act as a solution provider to the doctors in case of any problem. Hospital and Doctor's management and to add new clients (Doctors and Hospitals) were the key features of my duties and to ensure that we get all the business from existing and new clients.

5 roles

Prashant Kumar Agarwal work experience

A career timeline built from the work history available for this profile.

Retention Program Manager

Noida, Uttar Pradesh, India

• Manage a set of Digital Marketing renewals for Strategic Customers in EMEA from an end to end renewals operations perspective..Manage and own a customer base ensuring health checks and renewals each year.• Orchestrate cross-functional (Sales, CSM, Legal & Deals Desk) resources across the organization to provide a unified path to secure every renewal and customer retention.• Work with Sales and Customer Success Managers to develop a holistic strategy to drive renewals to on-time closure• Validate the renewals pipeline for forecasting, data quality and accuracy • Execute renewal contracts for multiple solutions for large enterprise accounts with high complexity • Build proposal, review contract terms, validate negotiation pricing and handle objections.• Conduct Weekly reviews to monitor Renewal health to mitigate on time contract closure risks .Multi tasking to ensure 100% attainment .• Provide analysis and insights on renewal performance to maximize renewals value• Support the Sales team in negotiations to drive integrity of the renewal portion of the agreement• Assist Renewals team with ad hoc requests to meet customer need.Sales Operations, Validating Values, Working on applications like Elixir, SFDC, providing exact data to the renewals team for UK and Ireland regions. Working on Power BI dashboards, updating numbers every week in elixir.

Sep 2023 - Feb 2024

Senior Associate

Gurugram, Haryana, India

1. Client Satisfaction, Query resolution, Increase the Usage and User base, One stop solution for customers. 2. Handled a cluster of 116 clients a total business of 58.2 Crores. 3. Handled a team of 5 people who are handling PAN India. 4. Providing the required data as and when asked from BD team. 5. Preparing new SOP’s and improving what is already present for smooth working of different departments and adding technology to do so when needed. 6. Handle Coordination between departments for smooth working. 7. Data Mining, Data collection, BD/Sales Operations, Preparing PPT's and dashboards for BD team and to help BD team by providing all the client based usage and user data when they ask for it.8. Providing product training to users online and F2F.9. Handling any issues and escalations from customers and resolve them with in a given TAT.10. Look for a opportunity of new business in existing portfolio.

May 2016 - May 2023

Business Development Manager

New Delhi, Delhi, India

To meet doctors and Hospital CEO's and Market Oncquest services, also responsible for Branding at the centers covered by me in South delhi, to act as a solution provider to the doctors in case of any problem. Hospital and Doctor's management and to add new clients (Doctors and Hospitals) were the key features of my duties and to ensure that we get all the business from existing and new clients.

Apr 2014 - Sep 2015

Sales Officer

Mumbai, Maharashtra, India

To meet doctors, chemist and wholesalers and sell products like cannulas, syringes, vaccutainers and needles. To control Secondary and Primary sales of these products and to see that both of them met the given targets. I use to conduct training sessions for nurses in hospitals so that they get use too of all the products mainly cannula. The training is basically for all the staff of hospitals as they keep on changing gradually and new products keep on coming so they should be aware of what's new in market and the demand could be generated of those products. I have conducted a few CME's to create awareness among the doctors of our latest products and technology.

Aug 2013 - Mar 2014

Nutrition Officer

Moradabad, Uttar Pradesh, India

Marketing and Sales of Nestle's products through Doctors and Channel Partners. Was holding 3 distributors and 50 redistributors in U.P

May 2010 - Jul 2013
2 education records

Prashant Kumar Agarwal education

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What is Prashant Kumar Agarwal's role at their current company?

Prashant Kumar Agarwal is listed as Sales Operations, Customer Relationship Management, Post Sales services, Timely & maximizing Renewals YOY, SFDC, Elixir, Power BI dashboards, Training & Excel are the main areas of working. Available to join immediately..

Where is Prashant Kumar Agarwal based?

Prashant Kumar Agarwal is based in Noida, Uttar Pradesh, India.

What companies has Prashant Kumar Agarwal worked for?

Prashant Kumar Agarwal has worked for Varite Inc, Crisil Limited, Oncquest Laboratories Ltd., Becton, Dickinson And Company, and Nestlé.

How can I contact Prashant Kumar Agarwal?

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What schools did Prashant Kumar Agarwal attend?

Prashant Kumar Agarwal holds Postgraduate Degree(Pgdm), Sales And Marketing Operations/Marketing And Distribution Teacher Education, 6.6 from Welingkar Institute Of Management.

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