Prashant Mallik Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

Responsible for creating sales revenue from new and existing customers and maximizing revenue generation within a specific key region.Forecasting business and market needs, formulating and implementing sales strategy, and achieving sales targets, while ensuring high customer satisfaction.Prospecting, qualifying, developing, and closing sales opportunities within a defined territoryUnderstanding industry trends, product capabilities and customer requirements,Establishing executive level, long term customer relationship for future cross-sell and up-sell opportunities,Ensuring customer satisfaction.Maintain and report on monthly sales productivity information, including all flight , hotel or pacakages sales activities, leads, and bookings.Maintain proper control of internal systems including tracking of files, database management of customer files, activity reports, and other internal systems related to the direct sales efforts

Noida, Uttar Pradesh, India

Managing a team of travel consultants taking care of corporate clients and genral operations. • Ensuring organisational targets on airlines are met by diverting the business.• Keeping a track of the transactions handled by the team for the clients, sending the MIS to the accounts to bill clients based on their billing cycle.• Getting arrangements of hotel and flights done at short notice for the corporate or our specific clients.• Recruitment of staff for the call centre and corporate team in order to strengthen the organisational resources.• Resolution of team issues both external and internal to increase productivity.• Making sure all the team members are equipped with the necessary login-ins, passwords, airlines information etc.

Noida, Uttar Pradesh, India

• Exceeding Team productivity target.Played a significant role in imparting training to the new team members for credit card declined ticketing team (SAT)as well as acquainted them with process technicalities• Ensure individual productivity is achieved.• Ensure team understands their KPI’s (Key performance indicator) and expectations of their roles.• Create and submit reports as per the guidelines set by Managing team.• Work with utmost sincerity in achieving personal goal and eventually the objective of the process.• Conflict management intra team• Maintain Daily Reports• Handling escalated calls.• Redress the complaints of customers.• Knowledge Sharing - Training and Development• Handling the inquiries related to international and domestic ticketing.• Issuing Domestic and International tickets on CRS Sabre and Amadeus.• Booking flight, Hotels & Cars as per customer requirements.• Managing the customers with giving good services to them.

Gurugram, Haryana, India

.Played a significant role in imparting training to the new team members for SAT ticketing team as well as acquainted them with process technicalitiesWorked to control all declined payment cases which was not handled by any sales or ticketing departmenthandled ten team members to straightly work on this method to control declined and failed cases and regenerate this lost revenue for the company

Gurugram, Haryana, India

Worked to control all declined payment cases which was not handled by any sales or ticketing departmenthandled ten team members to straightly work on this method to control declined and failed cases and regenerate this lost revenue for the company

Gurugram, Haryana, India

working in EX india service department where i need to assist client to book or make changes or cancellation in there product like flight , hotel or packages. Queries comes as over inbound / outbound calls , emails and walk in clients

H.M; B.I.E.C.) High School; C.B.S.E, Hospitality & Tourism

Ece

+2

Foundation Degree, Digital Marketing