Prashant Malusare Email & Phone Number

An Enthusiast, Tactical Adviser and After Sales & Service Operations Pro with over 22+ years of experience in the diverse background in Printing & Building Material Industry. Outstanding communication and interpersonal skills, ability to quickly establish and maintain relationships, multi-tasking and consulting are my forte. Presently working with Hafele India Private Limited, Mumbai, India as Head Service – Surface & Water Solution. Driving After sales and service operations, developing state-of-the-art customer experience. Create and run Best-in-class consumer experience in Service Operations: quick responses, accurate answers. Contributed ideas for improvement for After Sales & operations process including Business Planning & Intelligence, Service Operations, Dealer Management, Stake Holder Management, and negotiator to C-suite level. Support the teams with both daily and long-term focus and cooperate with many internal and external stakeholders, i.e., customers and logistics partners. Passion for delivering innovative solutions and brilliance.Career Credentials:• Highest C-sat & NPS score for the vertical and Followed highest safety standards for surfaces team.• Consistently attained the highest customer satisfaction scores year after year and achieved the best performer award in 2009. • Analyzed trends in various product defects and implementing appropriate corrective and preventive actions in collaboration with US and Czech plants. • Architecting After Sales Strategy and building team of executives across enterprise and mid-market sales; Supervised entire service operations of channel partners and ensured the implementation of high-quality distributor service.• Head entire operations across Pan India and adjacent markets, creating and implementing operational policies for optimal turnaround time. • Handled escalations from customers, corporate entities, and channel partners.

Listed skills include Team Management, Strategic Planning, Operations Management, Negotiation, and 16 others.