Managed branch staff and ensured that all team members adhere to bank policies and standards.Manage staff schedules and allocate resources effectively to meet customer needs and operational requirements.Served as the primary point of contact for high-value clients, addressing their needs, resolving issues, and ensuring a high level of customer satisfaction.Responsible for business growth of assets and liabilities of the branch.Set and achieve branch sales targets, including deposit growth, loan origination, and cross-selling opportunities.Oversee daily branch operations, including cash management, transaction processing, and adherence to operational procedures.Ensure that all branch activities comply with regulatory requirements and internal policies. Implement and monitor risk management practices to safeguard the bank's assets. Oversee the adoption and effective use of banking technology and digital tools within the branch.Doubled the portfolio of the branch in FY 2020-2021

Analyzed comprehensive financial metrics and market conditions to assess loan viability and collateral value.Contributed to the Credit team by preparing precise office notes, including appraisals, reviews, and risk responses, and ensured they were forwarded to the appropriate sanctioning authorities.Conducted thorough reviews of loan portfolios to confirm that the credit union's assets were adequately secured and that borrowers maintained their repayment capabilities.Collaborated closely with team members to achieve budgetary goals and optimize performance across various financial parameters.Promoted as Branch Manager in June 2019.