• Help clients in the integration of strategy, process, technology, and information to increase effectiveness and reduce costs • Coordinate with different teams to design and develop new systems or processes• Prepare road map and execute strategies towards digital transformation• Lead the programs towards digital transformation - stable to Intelligent operations• Maintain operational quality across programs by monitoring budget, schedule risk, and scope• Drive reduction… Show more • Help clients in the integration of strategy, process, technology, and information to increase effectiveness and reduce costs • Coordinate with different teams to design and develop new systems or processes• Prepare road map and execute strategies towards digital transformation• Lead the programs towards digital transformation - stable to Intelligent operations• Maintain operational quality across programs by monitoring budget, schedule risk, and scope• Drive reduction in variability and defects in business processes• Determine process performance baseline and metrics to evaluate performance• Establish communication plans to notify clients, partners, and other stake holders about changes in process and procedures Show less

Key responsibilities (Transition & Transformation Project Manager):• Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists.• Ensure service transition is planned and executed to schedule, budget and scope• Responsible for coordinating implementation activities, providing effective… Show more Key responsibilities (Transition & Transformation Project Manager):• Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists.• Ensure service transition is planned and executed to schedule, budget and scope• Responsible for coordinating implementation activities, providing effective teamleadership, including information flow to and from operations during project work• Assess, analyze, develop, document and implement changes based on requests forchange• Work with project stakeholders to manage project issues, risk and scope pro-actively• Liaise with business and IT partners on release scheduling and communication ofprogress• Promotes awareness of transition planning and support process and strategy• Drive continuous improvement in the T&T methodology/framework, project Show less

Key responsibilities (People Manager – Quality & Delivery Excellence):• People Management - manage large cross-location teams of Quality Analysts• Establish and adhere to Management systems - within Quality & Geo reviews• Guidance to Quality & Delivery teams to Identify metric improvement and run projectsbasis DMAIC approach• Implement Defect Prevention across all pools• Early engagement & interlock with Transition Accounts• Productivity & Process improvement… Show more Key responsibilities (People Manager – Quality & Delivery Excellence):• People Management - manage large cross-location teams of Quality Analysts• Establish and adhere to Management systems - within Quality & Geo reviews• Guidance to Quality & Delivery teams to Identify metric improvement and run projectsbasis DMAIC approach• Implement Defect Prevention across all pools• Early engagement & interlock with Transition Accounts• Productivity & Process improvement projects across accounts/ service lines• Identify improvement case studies for excellence awards & interlock with global focal• Motivate & build recognition measures to reward performance of change agents Show less

Key responsibilities (Quality Analyst):• Enable the operations teams to achieve & exceed client metrics• Effective Coaching & feedback to the entire span of agents / service representatives• Monitor team performance, generate reports, trends & dashboards• Analyze data & perform a thorough Root Cause Analysis• Take new actions within & across teams to improve productivity and share bestpractices• Collaborate across multiple teams for process improvements and… Show more Key responsibilities (Quality Analyst):• Enable the operations teams to achieve & exceed client metrics• Effective Coaching & feedback to the entire span of agents / service representatives• Monitor team performance, generate reports, trends & dashboards• Analyze data & perform a thorough Root Cause Analysis• Take new actions within & across teams to improve productivity and share bestpractices• Collaborate across multiple teams for process improvements and standardization• Act as a catalyst to drive adherence to all aspects under the GDF(Global DeliveryFramework) implementation Show less

Key responsibilities (Technical Support Analyst):• Provide assistance to end users using a wide variety of desktops, laptops & Microsoft applications• Utilize problem determination skills to identify, resolve or reassign customer service requests.• Document all service requests, status and resolutions for tracking and trending analysis• Participate in implementing process improvement ideas to improve customer satisfaction.• Provide technical advice, guidance and training to… Show more Key responsibilities (Technical Support Analyst):• Provide assistance to end users using a wide variety of desktops, laptops & Microsoft applications• Utilize problem determination skills to identify, resolve or reassign customer service requests.• Document all service requests, status and resolutions for tracking and trending analysis• Participate in implementing process improvement ideas to improve customer satisfaction.• Provide technical advice, guidance and training to a new starter• Technical troubleshooting• First point of contact for technical issues of global end users. Helping themresolve the issue if possible or engage the other Resolver teams to do so• Password reset for all the applications used by the End users Show less

Key responsibilities (Technical Support Analyst)• Creation of New Domain User accounts• Assign File and Folder Permissions• Support end-users on Microsoft operating systems, Microsoft Office applications.• Support and Respond On-Call site to site for desktop end user issues• Analyze, Install, Modify, and Repair PC Software, Operating System• Installing Operating Systems and applications through Network Boot• Troubleshooting basic Operating system problems without… Show more Key responsibilities (Technical Support Analyst)• Creation of New Domain User accounts• Assign File and Folder Permissions• Support end-users on Microsoft operating systems, Microsoft Office applications.• Support and Respond On-Call site to site for desktop end user issues• Analyze, Install, Modify, and Repair PC Software, Operating System• Installing Operating Systems and applications through Network Boot• Troubleshooting basic Operating system problems without formatting• Remote Desktop issues• Wireless Configuration and troubleshooting Show less