Prashant Negi Email & Phone Number

India

• Help clients in the integration of strategy, process, technology, and information to increase effectiveness and reduce costs
• Coordinate with different teams to design and develop new systems or processes
• Prepare road map and execute strategies towards digital transformation
• Lead the programs towards digital transformation - stable to Intelligent operations
• Maintain operational quality across programs by monitoring budget, schedule risk, and scope
• Drive reduction… Show more

• Key responsibilities (Transition & Transformation Project Manager):
• Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support.
• Ensure service transition is planned and executed to schedule, budget and scope
• Responsible for coordinating implementation activities, providing effective… Show more Key responsibilities (Transition & Transformation Project Manager):
• Responsible for coordinating implementation activities, providing effective teamleadership, including information flow to and from operations during project work
• Assess, analyze, develop, document and implement changes based on requests forchange

• Key responsibilities (People Manager – Quality & Delivery Excellence):
• People Management - manage large cross-location teams of Quality Analysts
• Establish and adhere to Management systems - within Quality & Geo reviews
• Guidance to Quality & Delivery teams to Identify metric improvement and run projectsbasis DMAIC approach
• Implement Defect Prevention across all pools
• Early engagement & interlock with Transition Accounts

• Key responsibilities (Quality Analyst):
• Enable the operations teams to achieve & exceed client metrics
• Effective Coaching & feedback to the entire span of agents / service representatives
• Monitor team performance, generate reports, trends & dashboards
• Analyze data & perform a thorough Root Cause Analysis
• Take new actions within & across teams to improve productivity and share bestpractices

• Key responsibilities (Technical Support Analyst):
• Provide assistance to end users using a wide variety of desktops, laptops & Microsoft applications
• Utilize problem determination skills to identify, resolve or reassign customer service requests.
• Document all service requests, status and resolutions for tracking and trending analysis
• Participate in implementing process improvement ideas to improve customer satisfaction.
• Provide technical advice, guidance and training to… Show more Key responsibilities (Technical Support Analyst):

• Key responsibilities (Technical Support Analyst)
• Creation of New Domain User accounts
• Assign File and Folder Permissions
• Support end-users on Microsoft operating systems, Microsoft Office applications.
• Support and Respond On-Call site to site for desktop end user issues
• Analyze, Install, Modify, and Repair PC Software, Operating System