Prashant Pandey Email & Phone Number

Mumbai, In

Mumbai, Maharashtra, In

• Currently leading a Team of 45 resources through 4 Senior Reports, to create/update Information Technology & Management strategy, satisfying the requirements of Clients/Stakeholders/Vendors and for technology refreshments.• Driving the implementation of DR, cloud-based Infrastructure, Cyber Security and Application Support to improve business efficiencies.• Developing/updating a well-defined IT strategy that aligned with stakeholder needs and improved the organisational stature as a leader in IT practices• Arranging to provide ongoing technological direction for the organisation, while planning/executing of new technology initiatives, including Artificial Intelligence (AI) and Data Analytics.• Implementing/supporting a Customer Relationship Management (CRM) system to manage total partner relations as well as a Human Resource Management System (HRMS).• Creating & overseeing budgets for IT programs, projects, purchases and acquisitions.• Overseeing technology refresh initiatives, ensuring outdated equipment is replaced with new, efficient systems.• Directing the migration of IT infrastructure and Disaster Recovery (DR) to the cloud using AWS.• Installing robust cybersecurity measures to ensure compliance with relevant regulations, while staying within budgets.

Mumbai, Maharashtra, In

• Led a team of 55 resources through 6 senior reports to plan, execute & deliver enterprise emergency dispatch management system (first for 108/102 helpline) (GIS and IOT project) & BPM implementation (Smartdocs).• Finalised the IT budget requirements for tenders along with the overall IT department to ensure efficient allocation of resources.• Implemented a Data Warehouse (DWH) and Business Intelligence (BI) solution on the Google Cloud Platform (GCP) to facilitate data analysis and decision-making.• Administered IT infrastructure to ensure smooth operation, total availability of IT systems, provision of end-user support, troubleshooting of technical issues and resolution of user queries.• Drove implementation of cybersecurity measures to protect IT systems/data from cyber threats while staying within budgetary constraints.• Adhered to information security protocols across all project locations in multiple states.• Established & supported relationships with IT vendors, ensuring timely delivery of services and products, within budget.• Provided support and maintenance for existing IT applications, ensuring their functionality and keeping them up-to-date.

Navi Mumbai, Maharashtra, In

• Led a team of 65 resources through 4 direct reports for solution architecting of Employee benefits platform for enabling to onboard one leading health insurer and corporate brokers.• Reported to the MD & CEO to create the design & architecture of the above, enabling the onboarding of a leading health insurer and corporate brokers.• Coordinated with cross-functional teams (e.g., product, engineering) to define product features and functionalities.• Implemented the deployment/support of the platform on AWS cloud infrastructure.• Performed application re-architecting of the platform to optimise performance and scalability.

Mumbai, Maharashtra, In

Career Path:Chief Technology Officer (Apr 2018 to Jun 2019)Head, IT (Apr 2014 to Mar 2018)Head, Systems (May 2010 to Apr 2014) Chief Manager, Project (Oct 2008 to Apr 2010)Sr. Manager, Project (Oct 2007 to Sep 2008)Manager, Project (Oct 2006 to Sep 2007)Dy. Manager, Project (Oct 2005 to Sep 2006)• Initiated this engagement with the project management (2005) and continued with several roles till 2010 (refer to Career Path).• Thereafter undertook the Systems & Information Technology department till 2018, when took over the mantle of Technology Leadership.• Last led a team of 150 resources through 5 senior reports for defining/enforcing strategy planning and roadmap.• Arranged to implement new Initiatives (AI/ML Based Motor claim estimation, customer servicing and application helpdesk).• Drove the deployment of Big data analytics (Fraud detection/ Third-party Legal claim settlement scorecard)/ Video streaming-based claim survey, CRM, MDM, BPM tool and Rule Engine implementation.• Managed SDLC and delivery of in-house Core Insurance Digital Platform for partners, customers, back office and aggregators.

Mumbai, Maharashtra, In