• Provided support for problems with computer hardware, software, and route customer to the appropriate personnel in a timely manner• Managed and resolved severity one tickets• Provided password resets, workstation lock outs and entitlement verification• Executed password resets for Active Directory, Mobile Iron, Safenet, Proofpoint, and Webex• Documented all requests, incidents, and escalations (Service Now Ticket tool)• Documented errors, obsolete content, and missing data in solution database (Service Now)• DmWare- Virtual Desktop Support• Developed applications using Java EE platforms, working knowledge and experience with PHP, jQuery, Ajax, JSO, CSS, HTML • Design, development, testing, implementation, documentation, and support of Web Widgets. • Added database migrations, converted legacy COM integrations to a REST API, improved performance through adding column store indexes and general query optimization• Developed responsive web applications PWA (Progressive Web APP) that can get and post data for both android and IOS• Managed a small team of developers, testers to assist with code reviews, offer technical direction and creative solutions• Trained customers for UI of the widgets and its functionality• Developed conferences for clients to conduct meetings and conferences to present ideas for widgets

• Used Active Directory to maintain user account information including adding, removing, and updating accounts• Escalated unresolved issues, including all relevant details, to appropriate individuals• Pushed software through SCCM• VPN support• Software application support• Provided technical assistance to customers on inbound telephone tech support calls• Used remote access to perform troubleshooting when needed• Walked customers through step-by-step process for troubleshooting hardware issue• Assisted customers with anti-virus program installations and virus removals• Used good problem-solving skills for troubleshooting problems• Developed non-functional HTML, CSS pages from the mock ups and involved in UI review with UI architect and Business Units• Performed form validation on the UI using Spring, Validation Framework• Website support (updating content)• Used Git version control technology and JIRA to track problems• Provided production support for problems ranging from customer satisfaction to SQL queries to source code development

• Imaging PC’s through network• Memory installing, replacing, and testing• Hard drive installing, replacing, and testing• Updating software and OS for efficient office experience• Maintaining and repairing PC’s• Setting up set up computer equipment, schedule maintenance, and teach clients to use programs• Troubleshooting printers• Email support• Setting up network hardware• Website support (updating content) • Customer support• Troubleshooting (hardware and software) • Networking• Printer maintenance