• Provides expertise and systems support in producing custom client deliverables.• Ensures a high level of quality through quality assurance checks on a range of custom client deliveries.• Performs production and quality assurance tasks on an assigned workload of custom client deliveries. • Highlights data and/or functionality issues.• Performs preliminary root cause analysis and initiates issue investigation process when required. • Solves complex problems using analysis and troubleshooting skills to determine root cause where appropriate. • Prepares documentation and provides training to the offshore team. • Works closely with the offshore team to ensure that delivery commitments are met and that appropriate quality issues are identified through predetermined quality assurance checks. • Reviews the work of the offshore team assigned to their deliveries, makes final provisioning decisions and recommends process changes when necessary.• Communicates effectively with various levels in the organization (bilingual). • Works with Access, Excel, Oracle, SQL Server, PL/SQL, UNIX and Windows. • Detail oriented, an independent worker, able to work under pressure in a multitasking environment, a team player, deadline-driven and committed to client quality• Experience in the pharma industry and/or knowledge of IQVIA datasets (TSA, CS, CDH, GPM, and Xponent).

• Managed pharmacy operations, including prescription processing, inventory management, and customer service.• Ensured compliance with regulatory standards and company policies, maintaining a high level of accuracy and efficiency.• Supported pharmacists in compounding medications, preparing prescriptions, and conducting medication reviews.

• Collaborated with clients to understand business requirements and translate them into functional specifications.• Configured and customized cloud-based solutions to meet client needs, ensuring alignment with industry best practices.• Conducted user acceptance testing and provided training to end-users to facilitate successful system adoption.• Contributed to project documentation, including requirements documentation, test plans, and training materials.