Prashant Patel Email & Phone Number

Montreal, Qc, Ca

Kirkland, Quebec, Canada

• Provides expertise and systems support in producing custom client deliverables.• Ensures a high level of quality through quality assurance checks on a range of custom client deliveries.• Performs production and quality assurance tasks on an assigned workload of custom client deliveries. • Highlights data and/or functionality issues.• Performs preliminary root cause analysis and initiates issue investigation process when required. • Solves complex problems using analysis and troubleshooting skills to determine root cause where appropriate. • Prepares documentation and provides training to the offshore team. • Works closely with the offshore team to ensure that delivery commitments are met and that appropriate quality issues are identified through predetermined quality assurance checks. • Reviews the work of the offshore team assigned to their deliveries, makes final provisioning decisions and recommends process changes when necessary.• Communicates effectively with various levels in the organization (bilingual). • Works with Access, Excel, Oracle, SQL Server, PL/SQL, UNIX and Windows. • Detail oriented, an independent worker, able to work under pressure in a multitasking environment, a team player, deadline-driven and committed to client quality• Experience in the pharma industry and/or knowledge of IQVIA datasets (TSA, CS, CDH, GPM, and Xponent).

Montreal, Quebec, Canada

• Managed pharmacy operations, including prescription processing, inventory management, and customer service.• Ensured compliance with regulatory standards and company policies, maintaining a high level of accuracy and efficiency.• Supported pharmacists in compounding medications, preparing prescriptions, and conducting medication reviews.

Montreal, Quebec, Canada

• Collaborated with clients to understand business requirements and translate them into functional specifications.• Configured and customized cloud-based solutions to meet client needs, ensuring alignment with industry best practices.• Conducted user acceptance testing and provided training to end-users to facilitate successful system adoption.• Contributed to project documentation, including requirements documentation, test plans, and training materials.

Bachlors Of Commerce, Business Technology Management, 3.0

The business technology management program helps students build a solid grasp on technology, business process, project management. This.

Social Sciences