As Senior Functional Analyst, provided direction and scripted product roadmap for development of Clinical Trial Management System (CTM) – Study creation to priming, Sample collection to Shipment/destruction, Processing HL7 files. Regulatory Information Management System (RIMS). Supported various business processes for Life Science industry.Requirement gathering, documentation (User manual, Feature manuals), creating user stories, developing mockups, prioritizing features, maintaining roadmap, elicitation, managing stakeholders, preparing reports.

As Project Manager, took charge of the software projects along with IT infrastructure/hardware asset management including administrative, legal & branch related activities during the pandemic. Took care of mandatory protocols and engaged with multiple stakeholders/remote teams for smooth workflow. Guided a 10-member cross-functional team. Worked with various cross functional teams like development, IT, Cyber Security, Procurement, Finance, Legal, UI/UX, Vendors.Played major role in launching Zoom across locations.o Played a key role in setting up the things at Trivandrum. Succeeded in completing high impact projects IT infrastructural facilities, security systems, servers within timelines. Saved substantial amount with quick turnarounds and managed office consolidation with rental savings big sum per month o Accelerated the Digital transformation project. Zeroed down on Zoom application connecting 5000 employees across geographies. Developed a new website in sync with multiple teamsAnalysing user personas, mapping user journey, planning for training, setting up a team for supprt after launchTook charge as counsellor when team was in need helping them to manage the situations.

As Product Technical Manager, assumed product ownership for Life Science Regulatory Inventory Management System (LS-RIMS) involving several modules, documentation and processes for a premier pharmaceutical Company. Led a 6-member team of 2 Associate Product Managers and 4 Business Analysts

As Associate Product Manager, built the digital infrastructure from the building block stage. Charted-out the game plan from the requirement gathering stage till final deployment of software releases. o Rose the career ladder from a Senior Business Analyst to the current position in quick succession. Came-up with a campaign automation tool that enabled several campaigns/advertisements to get splashed across websites/social media simultaneously improving efficiency by 10%o Introduced a copy feature that replicated the campaign for internal team, saving time for end userso Initiated inventory forecast application helping in planning a campaign in advanceo Troubleshot and tackled client issues during campaigns with adequate process improvement. Identified and built in features that suited future needs of clientsHelped teams to understand the requirement better (both operations team and development team)Studied and supported processimprovement for operations.Developed BRD, FSD, Roadmap, user stories, workflows. Maintained backlog and roadmap, elicitation, prioritization of features, identification of features, suggesting creative and time saving features, managed release notes, helped follow scrum, market research for product enhancement, presentation.

As Senior Business Analyst, imparted functional expertise and defined the product roadmap entailing design, development and testing for mortgage products for a US company. Entrusted with dual responsibilities as Project Manager and Business Analyst. Managed a 4-member team involving Developers, Quality/Business Analysts. o Property Preservation: Brought the dead product back to life - Suggested several improvements, configured new processes and incorporated lean methodology. Modules - Vendor/Order Management, Vacant Property Registration, Preservation, Inspection, Billing, Maintenance, Occupancy Detailso atClose – As an admin trained users on product which suggesting improvements to sync with market and user needs. Studied the product, predicted the behavior and created document, analysed and suggested improvementso Worked with 50 different processes, trained internal teams, coordinated with global stakeholders while tackling hardware and network issueso Authored new user document manual for BA’s –a standard format for requirement gathering/approvals that was user-friendly and transparent. o Loan Document Review: Developed a tool that analysed documents in 20 minutes that was earlier taking 8hrs manuallyo Auto-order entry – an automated tool for order generation from emails saving manpower resources with improved efficiency, freed capacity of 8 FTE and improved lead time from 2 min to 0.05 seco An application to monitor vendor tasks with daily reports, saving effort of 2hrs a dayo Mentored team members. Equipped them with necessary skill set. Counselled them during difficult timesDeveloped tools to avoid fraud with credit card misuse, online test & evaluation (saving lot of manual work)Develope several role based creative reports with SQL and excelInitiated/managed and participated in several cultural events in a creative way.Quick learner - Grasped details of several process and domain in a short period of time.

Product: Data CaptureDomain: Content ManagementResponsibilities included collecting requirements analyzing, classifying and checking the quality of the images, creating a process using the Input Accel and combining with Dispatcher and tune the process to improve the performance

• Identify the requirement and provide relevant information of product based on the need• Technical support for Skelta BPM tool – Configuration, Customized workflows, issuing license, building customized solutions, trouble shooting, testing the product features• Create a proof of concept and providing demonstration of solution • Collaborate with technical/development team to work on the client requirements• Customer support - Seamlessly handled calls from clients across globe across in various timings• Submitted various knowledge documents consisting solutions to various issues• Worked on ticket handling system addressing client tickets/issues successfully within deadlines Supported sales teams in pre-sale solution and go-to-market discussions.Constantly engaged with key customers to solicit direct feedback on products and featuresProduct training to clientsWorked on applications like HR,Vendor Management, Order Management to configure process for customers

Creating High Level and Detail Level Design document with Class Diagrams, UML and Entity Relationship Diagrams.Involved in identifying Use Cases from the requirements. Created Use Cases Diagrams, Data Flow Diagrams (DFDs), Class diagrams using MS Visio and thus defining the Business Process Model and Data Process Model, Coding, writing Test cases,Testing, Process Improvement Programs, Impact Analysis.Involved in creation of Database tables and stored procedures Technical specsMaintaining the traceability matrix to track the changes during project life cycle.Lead and managed several org level cultural events and set standards for cultural events