Prashant (Patrick) Singh Email & Phone Number

Canada

Miami, Florida, United States

* Lead & Responsible for Client facing teams ( Sales & Marketing, Customer Success & Professional Services)* Part of Executive Leadership Team * Executing on strategies of Growth model through direct and MSSP management

Ontario, Canada

* Lead a team of 5 CSM's* Responsible for daily/ weekly Metrics * Lead all Leadership Meetings to set goals and development plans* Plan & Execute Revenue metrics and help in overall management

-From the initial on-boarding to ongoing adoption, I assist customers throughout their life-cycle, helping them unlock the most value from our products and services-Develop a growth strategy focused both on financial gain and customer satisfaction-Focus on Customer retention and expansion through cross-sell, up-sell on designated accounts-Manage Direct and Indirect channels to increase revenue through targeted approach and revenue sharing models-Build relationship as a trusted adviser with executive sponsors, customer stakeholders, and key stakeholders-Communicate with external and internal stakeholders the periodic progress of the business organization-Recognize and develop opportunities in the customer portfolio and also work together with the company’s sales teams towards achieving organization’s growth through referral network-

-Responsible for attaining company's revenue goals by leading account management team.-Maintain and build long-lasting and strong relationship with the customer-Track and forecast key account metrics -Solve and manage any conflict with the client-Focus on up-sell & Cross sell on assigned accounts-Act as a Liaison between the customer and product & support team to meet deadlines of projects

Responsible for managing a team of 12-15 individuals and to drive results through coaching, feedback and training need analysis. An effective communicator and with proven team building and management skills.Creating a Highly Motivated team in order to pitch across the right set of X-sell of different products and features hand in hand creating value for the customer.Assess performance trends, help Teams build individual action plans & follow proactive methods to avert any service break down.Partnering with Planning team for production and was instrumental in maintaining the absence under 6% YTD.Overseeing day to day scheduling operations to ensure smooth functioning and managing critical metrics such as Availability, Staffing, and Unproductive.Led Multiple projects to reduce variation and increase Revenue, VOCM scores and increasing the margin on bottom 30%Key Skills: Team ManagementRisk AnalysisClient Relationship ManagementBusiness AnalyticsShareholder MatricesStaffing & Leave Management

Bachelor'S Degree, Art/Art Studies, General

Masters In Information Systems, Information Systems

Secondary Education

Graduated in 2005 from School . Was Excellent in studies and Extra Curricular activities