Prashant Pethkar Email & Phone Number

Mumbai, Mh, In

Pune, Maharashtra, India

Manager of Production Support, Software Test Lead, and KPI Lead**- Highly accomplished professional experienced in three critical roles: Manager of Production Support, Software Test Lead, and KPI Lead.- Proven track record in driving operational excellence, delivering high-quality software products, and optimizing business performance through data-driven insights.- **Production Support Management:** - Successfully managed production support operations, ensuring seamless functioning of critical systems. - Collaborated with cross-functional teams to swiftly resolve issues and maintain adherence to service level agreements. - Provided technical leadership and mentorship to a dedicated production support team.- **Software Test Leadership:** - Led software testing efforts, designing and implementing effective strategies for superior product quality. - Conducted comprehensive test planning, execution, and defect resolution to minimize post-release issues. - Championed best testing practices, resulting in enhanced software reliability and customer satisfaction.- **KPI Development and Analysis:** - Collaborated with stakeholders to define key performance indicators aligned with business objectives. - Conducted in-depth data analysis, preparing insightful reports guiding decision-making processes. - Leveraged data-driven insights to optimize business performance and drive continuous improvement initiatives.

Mumbai, Maharashtra, India

* User requirement understanding of health claim system* System integration testing* End to End claim life cycle testing* Policy Enrollment into Health claim system* Network service provider application Integration with Health claim system* Health claim registration third party applications Like BANCA, SELF HELP, IPO and AMS integration with Health claim system* Communicated with Business users to test for software requirements correctly

Pune, Maharashtra, India

*Reviewed Software Requirement Specification, BRD, FSD, and identifying the required Test scenarios. * Reviewed business requirements and user stories; prepared a test plan, created test cases for functional, regression, and integration testing with clearly defined expected results.* Actively participated in project meetings to provide feedbacks, about faults and limitations in the product documentations, user stories* Experience working with a Relational Database using SQL, PostgreSQL with good scripting knowledge* Performed functional testing, API testing, Database testing, integration testing, regression testing (sanity testing and smoke testing) ad-hoc testing, System testing, User acceptance testing* Collaborated closely with design, development and project management teams to ensure testing protocols were met within deadlines. * Communicated with clients and stakeholders to test for client requirements correctly.* Analysed results and documented findings for presentation at project team meetings.* Recommended changes to make applications more efficient and intuitive. * Ensured defects are raised and recorded effectively and work closely with the team to ensure a timely resolution which includes prioritization, resolution and retest.* Logged defects with associated user stories(tasks); worked with development team to explain and help to resolve defects.

Pune, Maharashtra, India

* Worked as an customer care executives on online sales of ULIP insurance plans* IRDA certified * An insurance online sales job involves selling insurance policies to individuals. * The job requires an individual to identify potential customers, understand their needs, and recommend suitable insurance policies. * Knowledgeable about the different types of insurance policies and their features and benefits. * Have to explain the policies clearly and answer questions from customers. * Able to identify sales opportunities, negotiate terms, and close sales. * Able to build relationships with customers and provide excellent customer service.* Stayed up-to-date with changes in the industry and comply with all relevant regulations.

Pune, Maharashtra, India

Maintain an accurate inventory of tools, equipment, and supplies in the tool room.Monitor tool usage and ensure timely check-in/check-out procedures are followed.Coordinate with production and maintenance teams to understand tool requirements and prioritize requests.Inspect tools and equipment for damage, wear, or malfunction and arrange for repairs or replacements as needed.Establish and enforce tool room policies and procedures, including safety guidelines and tool handling protocols.Train employees on proper tool usage, handling, and storage techniques.Collaborate with procurement and purchasing departments to order new tools, equipment, and supplies as necessary.Develop and maintain a system for tracking tool maintenance and calibration schedules.Conduct regular audits to ensure compliance with tool room procedures and identify areas for improvement.Maintain accurate records of tool inventory, repairs, and maintenance activities.