Prashant Prabhat Email & Phone Number

Pune, Maharashtra, India

Having rich experience of 13+ years in customer service, Business development, network and channel partner management. played a key role in new model development by conducting market quality survey and on time product feedback to product support group. Nurturing manpower by organizing various trainings keeping desired business objective in mind. Helping organization to achieve it's market share through effective and efficient service process implementation which helps in generating new sales enquiry and referral through existing customer. a proficient manager in handling and motivating front line service teams by creating a healthy work culture at workplace. effectively led the channel partner in improving it's Service absorption ratio and thus profitability.

New Delhi Area, India

Aftersales Service Operation, Customer Service, Warranty Process, Customer Complaints, Dealership Profitability, Network Expansion, Product Feedback

Ahmedabad

Being a part of technical service section, my role get defined in market quality Information and Product quality feedback.Looking after warranty management system- Providing warranty Judgement training and Diagnostic support to Field service team and dealer end. Providing solution for critical customer complaint and ensuring customer satisfaction.Supporting Quality team in getting adequate and relevant product failure information from field.

Hosur Area, India

Worked as trainee looking after Quality management system on shop flloor and handling in-house quality problems and acted as FFQ co-ordinator.

Executive Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Technology (B.Tech.), Mechanical Engineering, 8.73

Activities and Societies: Member of IE(I), Selected for "attitudinal excellence" program conducted by accenture in college campus.

Higher Secondary, Maths

Education record