> Serving as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction.> Effectively managing process performance and maintaining SLA goals consistently. Helping team members manage their career aspirations by understanding their unique needs, providing coaching and insights to help team members improve their capabilities. > Creating and analyzing weekly, monthly and yearly quality dashboards to highlight gaps and facilitate decision. Evaluating customer feedback, assess areas for improvement, and providing critical feedback to associates on improve and achieve a higher customer satisfaction matrix. > Liaising between clients and internal teams to ensure the timely and successful delivery of solutions pertaining to the client's needs, act as the Single Point Of Contact (SPOC). > Maintaining strong, lasting and trustworthy relationships with clients.

> Co-responsible for the up keep of the store in terms of display, stock and general up keep, opening and closing procedures. Responsible for one's cash-float and takings and support End-of-Day reconciliation and administration procedures. > Handled occasional cash deposits assigned by the supervisor. Resolving clients issues efficiently and effectively. Worked as part of a team to ensure offering world-class Customer Service at all times.> Communicated positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.> Met service level in handling all transactions measured through productivity reports. Maintained professional work relationships with colleagues, supervisor and manager.> Supervised store maintenance in terms of display, inventory and general management, opening and closing procedure. Managed cash and revenue funds and assist with reconciliation and operations procedures at the end of the day. > Managed the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered. Managed and resolved customer issues, delighting and retaining the client relationship. > Maintained a professional working relationship with colleagues, supervisors and managers. Worked as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment.> Maintained security standards within the store to ensure safety of customers, colleagues and merchandise.

> Supervised other client services representatives. Directed and controlled the processing and fulfillment of orders, fielding client inquiries, and resolving client complaints. > Streamlined business operations, provide product training to customers, discussed technical aspects about a product, and oversee marketing campaigns. Met with personal/customer service departments and sales planning and call handling quotas management.> Took complaints into account, provided with a suitable solution within the minimum TAT. Customer records are maintained Interaction, customer account and file document processing.> Identified customer issues and provided a resolution. Explained retention offers and negotiated with the least possible reversal. Record findings and highlight. Accurate and complete data capture. > Adhered to Cancellation & Reversal Budgets. Build relationships with customers and work with business development teams, creative teams and Task Force for everyday Client Projects and Events. > Attended customer meetings, conducted briefings, campaign presentations, and tracked all activities. Customers through internal and external resources.

> Retained customers by saving them with our software which helped them to see automated credit report with the required need by each and every customers needs. > Established and monitored new/existing credit lines for customers by performing financial statement analysis and by analyzing Dunn & Bradstreet reports.> Helped to minimize losses to company by maintaining delinquency levels under 1%.Provided weekly and monthly reports to all levels of Management.

> Provided regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.> Developed open and effective channels of communication with each client that can be employed by other departments as well.> Coordinated internal projects and determine the best utilization of resources to increase customer satisfaction.> Encourage revenue growth by inspiring clients to purchase accessories and additional services. Acted as the reliable point of contact for each customer that is required to establish a strong business relationship.