Prashant Rai Email & Phone Number

Gurgaon

Key Account Manager – Full Truckload (FTL)Express Roadways Pvt Ltd.Sep 2023 – Present | GurugramClient Relationship Management: Developed and maintained strong relationships with key FTL clients, serving as the main point of contact for their logistics needs. Ensured high levels of client satisfaction through personalized service and prompt issue resolution.Strategic Account Management: Created and executed tailored logistics strategies for major accounts, optimizing full truckload solutions to meet specific client requirements and enhance efficiency.Operational Coordination: Oversaw the end-to-end management of FTL shipments, ensuring timely and accurate delivery while managing all operational aspects from planning to execution.Performance Tracking: Analyzed key performance metrics to monitor service quality and operational efficiency. Prepared and delivered regular performance reports to clients and internal stakeholders.Contract Negotiation: Negotiated contracts with clients and carriers, securing favorable terms and optimizing rates. Managed agreements to ensure compliance with service level expectations.Process Optimization: Collaborated with internal teams to streamline FTL processes, reduce costs, and improve delivery times, contributing to overall operational efficiency.Achievements:Successfully managed a portfolio of high-profile FTL accounts, leading to a 20% increase in annual revenue.

Faridabad, Haryana, India

Key Account Manager – Part Truck Load (PTL) LogisticsOm Logistics Ltd.April 2021 To Aug 2023 | Faridabad In my role as a Key Account Manager specializing in Part Truck Load (PTL) logistics, I have successfully managed and grown a portfolio of high-profile accounts by delivering tailored and efficient logistics solutions. My key responsibilities and achievements include:Client Relationship Management: Cultivated strong relationships with key clients, serving as their primary point of contact and ensuring a high level of satisfaction through personalised service and proactive support.Performance Metrics: Monitored and analyzed key performance indicators (KPIs) to ensure service excellence, promptly addressing any issues and making data-driven decisions to improve performance.Service Excellence: Ensured high levels of client satisfaction by providing exceptional service, timely communication, and proactive problem-solving. Achieved a [percentage]% client satisfaction rate based on feedback and surveys.Issue Resolution: Acted as the primary point of contact for resolving complex logistics issues, coordinating with internal teams and external partners to deliver effective solutions and maintain service continuity.Achievements:Received Certificate of excellence in client relationship management and innovative logistics solutions.