Prashant Raj Email & Phone Number

Noida, Up, In

Gurugram, Haryana, India

Faircent is India's First RBI registered Peer to Peer Lending platform. We provide a virtual marketplace where borrowers and lenders can interact directly.

Pittsburgh, Pennsylvania, United States

Efficiently manage end-to-end recruitment processes, from initial candidate sourcing to final onboarding.Collaborate with hiring managers to understand staffing needs and develop comprehensive job descriptions.Conduct candidate screenings, interviews, and assessments to ensure alignment with job requirements.Coordinate and schedule interviews, assessments, and other recruitment-related activities, ensuring a seamless candidate experience.Manage communication with candidates, providing timely updates and feedback throughout the recruitment process.Utilize applicant tracking systems (ATS) to maintain accurate and up-to-date candidate records.Collaborate with HR team to ensure compliance with company policies and employment laws during the hiring process.Organize and attend job fairs, career events, and networking activities to enhance talent pipelines.Implement and improve recruitment strategies, contributing to the overall effectiveness of the talent acquisition process.Provide administrative support to the recruitment team, including managing documentation, maintaining databases, and generating reports.Stay updated on industry trends and recruitment best practices to enhance the overall recruitment strategy.Achievements:Successfully reduced time-to-fill for key positions by implementing streamlined recruitment processes.Implemented a candidate feedback system, resulting in improved candidate satisfaction and enhanced employer brand.Contributed to the development of employee onboarding programs to ensure a smooth transition for new hires.

Delhi, India

Established and manage the end-to-end operations of Divisha Tech Internationals, a proprietary e-commerce venture.Develop and execute the overall business strategy, encompassing product selection, pricing, marketing, and customer experience.Oversee the creation and maintenance of the e-commerce platform, ensuring user-friendly navigation, optimal performance, and a secure shopping environment.Cultivate and maintain relationships with suppliers, negotiating terms, and managing inventory to meet customer demand.Implement effective digital marketing strategies, including social media campaigns, SEO optimization, and email marketing, to drive traffic and boost sales.Analyze market trends and consumer behavior to identify opportunities for product expansion and business growth.Handle financial aspects, including budgeting, pricing strategies, and profit margin analysis, to ensure the financial health of the business.Provide excellent customer service, responding to inquiries, resolving issues, and continuously improving the overall shopping experience.Stay informed about industry trends, emerging technologies, and changes in the e-commerce landscape to adapt and innovate the business model.Continuously optimize business processes to enhance efficiency, reduce costs, and improve overall operational performance.Build and lead a dedicated team, fostering a collaborative and results-driven work culture.Achievements:Successfully launched and scaled Divisha Tech Internationals, achieving 30% growth in revenue within the first Half Year.Implemented targeted marketing strategies resulting in a 90% increase in customer acquisition and retention.Established strategic partnerships with key suppliers, optimizing inventory management and ensuring product availability.Developed and implemented a customer loyalty program, contributing to a 50% increase in repeat business.

Noida, Uttar Pradesh, India

Provide exceptional technical support for Kent Cam Technologies specializing in Home and Vehicle Security CCTV camera systems.Offer assistance to customers via phone calls, live chat, and email channels, addressing inquiries related to product functionality, troubleshooting, and installation.Diagnose and resolve technical issues promptly, ensuring customer satisfaction and maintaining high service levels.Collaborate with cross-functional teams to escalate complex technical issues and coordinate timely resolutions.Conduct remote troubleshooting sessions to guide customers through step-by-step solutions and optimize system performance.Stay updated on the latest advancements in CCTV camera technology to provide accurate and relevant information to customers.Assist in creating and updating technical documentation, FAQs, and knowledge base articles to enhance customer self-service options.Prioritize and manage customer service requests, ensuring timely responses and resolutions.Communicate effectively with customers to convey technical information in a clear and understandable manner.Collaborate with the product development team to relay customer feedback and contribute to continuous improvement initiatives.Participate in training sessions to stay informed about new product releases and updates.Achievements:Implemented a proactive approach to customer support, resulting in a 20% reduction in recurring technical issues.Received consistently positive feedback from customers for providing knowledgeable and efficient technical assistance.Assisted in the development of user-friendly guides, reducing the average resolution time for common issues by 75%.

Noida, Uttar Pradesh, India

Monitor and analyze real-time operational metrics to ensure optimal performance and adherence to service level agreements (SLAs).Utilize workforce management tools to assess and adjust staffing levels in real-time, optimizing resource allocation for maximum efficiency.Implement real-time adjustments to work schedules, breaks, and activities based on changing business needs and demand patterns.Collaborate with team leaders and managers to provide timely insights on performance trends and areas for improvement.Generate and distribute real-time performance reports, highlighting key metrics and identifying opportunities for process enhancements.Proactively identify and address potential service disruptions or bottlenecks, minimizing their impact on operations.Work closely with cross-functional teams to streamline communication channels and enhance information flow during critical periods.Continuously evaluate and refine real-time monitoring processes and tools to ensure responsiveness and accuracy.Provide training and support to team members on utilizing real-time monitoring tools and interpreting performance metrics.Achievements:Successfully reduced response time to customer inquiries by 15% through effective real-time monitoring and adjustments.Implemented a comprehensive real-time reporting system, improving decision-making and resource allocation during peak periods.Played a key role in the development and implementation of contingency plans, minimizing service disruptions during unforeseen events.

Noida, Uttar Pradesh, India

Provide dedicated support to the cybercell and theft prevention unit of a banking sector, ensuring the security and integrity of customer accounts.Collaborate with internal and external stakeholders to investigate and resolve cyber threats and fraudulent activities.Monitor and analyze security alerts, responding promptly to incidents and implementing corrective measures.Conduct regular security assessments and vulnerability testing to identify and address potential risks.Develop and maintain security protocols and procedures to safeguard sensitive information and prevent unauthorized access.Assist in the development and implementation of fraud prevention strategies, staying informed about the latest cybersecurity threats and trends.Provide training and awareness programs to bank staff on cybersecurity best practices and fraud prevention techniques.

Noida, Uttar Pradesh, India

Provide expert technical support and assistance to customers using Vivo smartphones via phone, email, and chat channels.Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions and ensuring timely problem resolution.Stay up-to-date on the latest Vivo smartphone models, features, and software updates to provide accurate and relevant information to customers.Collaborate with cross-functional teams, including product development and quality assurance, to escalate and resolve complex technical issues.Document and maintain detailed records of customer interactions, issues, and resolutions in the customer support database.Escalate unresolved issues promptly and effectively to higher levels of technical support or relevant departments for further investigation.Provide guidance on device setup, configuration, and usage, ensuring a positive customer experience.Contribute to the creation and improvement of knowledge base articles, FAQs, and troubleshooting guides.Continuously improve technical skills through training sessions and staying informed about industry trends and technological advancements.Participate in customer feedback sessions to relay valuable insights to the product development team for product enhancement.

Noida, Uttar Pradesh, India

Collaborate with the sales team to understand client requirements and tailor telecom solutions to meet their specific needs.Conduct thorough market research to identify potential clients, industry trends, and competitive offerings.Prepare and deliver compelling presentations and demonstrations showcasing telecom products and services.Engage in pre-sales activities, including prospecting, lead qualification, and proposal development.Build and maintain relationships with potential clients, addressing inquiries and providing technical information as needed.Work closely with the technical team to ensure accurate and timely delivery of solutions aligned with client expectations.Conduct product training sessions for sales teams and clients to enhance understanding and promote successful implementation.

Bachelor Of Commerce - Bcom, International Business/Trade/Commerce, B+

Bachelor Of Science - Bs, Computer Science