Prashant Raju Email and Phone Number
As a Project Engineer with a solid foundation in Electrical & Electronic Engineering, I am dedicated to delivering high-quality engineering solutions and driving project success. With over a decade of experience in the engineering and technology sectors, I have developed a keen ability to manage complex projects, solve technical challenges, and provide exceptional customer service.Currently, I am a Project Engineer at Globe Engineering Sdn Bhd, where I lead a team in the execution of multi-million dollar projects. My role involves developing project goals, timelines, and budgets, as well as improving processes and enhancing team collaboration. My technical expertise extends to troubleshooting, technical documentation, and project management, ensuring that projects are delivered on time and within budget.Previously, I worked as a Senior Technical Support Engineer at FUJIFILM Business Innovation Asia Pacific Pte. Ltd., where I specialized in resolving customer issues, providing technical support, and delivering top-notch customer service. I also have experience in the cryptocurrency sector, where I led sales strategies and training programs at Legacy Networks Worldwide Sdn. Bhd.My career began as a Senior Maintenance Engineer at Ricoh (Malaysia) Sdn Bhd, where I was responsible for the repair and servicing of printers and related hardware, ensuring compliance with ISO standards, and providing technical training to team members and customers.I hold a BEng (Hons) in Electrical & Electronic Engineering from the University of Sunderland, UK. My certifications include Safety & Health Officer and Client Management Techniques. I was also recognized with the Best Voice of Customers (VOC) award at FUJIFILM.In addition to my professional pursuits, I am passionate about cycling, hiking, and exploring renewable energy solutions. I am an enthusiastic traveler who enjoys discovering new cultures and technologies.Connect with me to discuss how my skills and experiences can contribute to your projects and organizational goals.
Globe Engineering Sdn Bhd
View- Website:
- globeeng96.com
- Employees:
- 67
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Project EngineerGlobe Engineering Sdn Bhd Sep 2022 - PresentFederal Territory Of Kuala Lumpur, Malaysia- Develop and communicate project goals, timelines & budgets.- Prepared weekly & monthly reports for project managers.- Conduct Documentation and monitor over 10 different project metrics.- Collaborated with a team of 2 project engineers to effectively lead 10 multi-million dollar project.- Communicated with Project Managers to create more efficient approach.- Worked with Supervisors, Consultant, M&E Engineers to improve process and designs.
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Cryptocurrency Financial AgentLegacy Networks Worldwide Sdn. Bhd Nov 2019 - Sep 2022Petaling Jaya, Selangor, Malaysia- Involved in strategizing sales and promotions of cryptocurrency investment.- Spearheaded trainings on trading and passive income opportunities among potential clients.
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Senior Technical Support EngineerFujifilm Business Innovation Asia Pacific Jul 2016 - Jul 2019Petaling Jaya, Selangor, Malaysia- Primarily involved in using and developing problem-solving techniques to resolve customer issues/challenges and inquiries which also involved educating and guiding customers on printer and printing software technology.- Able to support my team in terms of resolving technical-related issues with my software and hardware team.- Worked along with on-site technicians on spare part requirements, thus investigating the customer’s hardware issues through error codes and customer’s explanation and clarification.- Responsible for delivering the best customer service in line with service level targets following standard protocols and procedures for escalations of unresolved issues to the appropriate teams for further action.- Handled supervisory requests on unsolved problems and institute remedial measures.Highlight: One of the very few high-achievers in software call resolution and received multiple "Best Voice of Customers (VOC)" feedback. -
Senior Maintenance EngineerRicoh (Malaysia) Sdn Bhd Jan 2014 - Mar 2016Shah Alam, Selangor, Malaysia- Primarily involved in repairs and servicing of black & white printers, color graphics printing machines, enabler hardware, and software at customer’s premises in the Klang Valley by discharging duties in compliance with the ISO 9001 and ISO 14001 requirements and standards.- Provided field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLA) and used industry best practices on delivering at the highest quality possible.- Churned out professional reports acting as a single point of contact between Customers and Ricoh concerning technical issues and interfacing with all involved functions. This also included reporting and escalation of all observed incidents and irregularities that occur for proper operational escalation points.- Responsible in setting up new machines and conducting pre-delivery inspection (PDI) to ensure machines are in proper working conditions prior to installation at Customer’s premises.- Conduct technical training for my internal team members and customers as and when required.
Prashant Raju Education Details
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2Nd Class Upper
Frequently Asked Questions about Prashant Raju
What company does Prashant Raju work for?
Prashant Raju works for Globe Engineering Sdn Bhd
What is Prashant Raju's role at the current company?
Prashant Raju's current role is Experienced Project Engineer | Driving Success in Engineering Projects, Technical Solutions and Process Improvement | Skilled in IT Support, Customer Service and Team Leadership.
What schools did Prashant Raju attend?
Prashant Raju attended University Of Sunderland.
Who are Prashant Raju's colleagues?
Prashant Raju's colleagues are Prasath Retnam, Gowdhamme Ravendradeva, Adam Hafiy Bin Ahmad, Malar Soorya Prakasa, Sharban Mogen, Suhana Mahamud, Omer Globe.
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Prashant Raju
Driving Customer Success & Satisfaction With Technical Expertise: Customer Success Manager At Exotel | Ex-Product Support Engineer At Groww | Cpaas | Sql | Nism Holder | Aigpe Lean Six Sigma CertifiedBengaluru1groww.in -
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