Prashant Raju Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Develop and communicate project goals, timelines & budgets.- Prepared weekly & monthly reports for project managers.- Conduct Documentation and monitor over 10 different project metrics.- Collaborated with a team of 2 project engineers to effectively lead 10 multi-million dollar project.- Communicated with Project Managers to create more efficient approach.- Worked with Supervisors, Consultant, M&E Engineers to improve process and designs.

Petaling Jaya, Selangor, Malaysia

- Involved in strategizing sales and promotions of cryptocurrency investment.- Spearheaded trainings on trading and passive income opportunities among potential clients.

Petaling Jaya, Selangor, Malaysia

- Primarily involved in using and developing problem-solving techniques to resolve customer issues/challenges and inquiries which also involved educating and guiding customers on printer and printing software technology.- Able to support my team in terms of resolving technical-related issues with my software and hardware team.- Worked along with on-site technicians on spare part requirements, thus investigating the customer’s hardware issues through error codes and customer’s explanation and clarification.- Responsible for delivering the best customer service in line with service level targets following standard protocols and procedures for escalations of unresolved issues to the appropriate teams for further action.- Handled supervisory requests on unsolved problems and institute remedial measures.Highlight: One of the very few high-achievers in software call resolution and received multiple "Best Voice of Customers (VOC)" feedback.

Shah Alam, Selangor, Malaysia

- Primarily involved in repairs and servicing of black & white printers, color graphics printing machines, enabler hardware, and software at customer’s premises in the Klang Valley by discharging duties in compliance with the ISO 9001 and ISO 14001 requirements and standards.- Provided field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLA) and used industry best practices on delivering at the highest quality possible.- Churned out professional reports acting as a single point of contact between Customers and Ricoh concerning technical issues and interfacing with all involved functions. This also included reporting and escalation of all observed incidents and irregularities that occur for proper operational escalation points.- Responsible in setting up new machines and conducting pre-delivery inspection (PDI) to ensure machines are in proper working conditions prior to installation at Customer’s premises.- Conduct technical training for my internal team members and customers as and when required.