Prashant Rathor Email & Phone Number

Delhi, India

• Responding to and handling guests requirements, problems and complaints.• Coordinating with House Keeping, Restaurant and Accounts.• Emphasizing guests satisfaction during all departmental meetings and focuses on continuous improvement.• Checking guest registration card on daily basis, mode of payment etc.• Co-ordinating with Sales Team in respect of Room Sale, following up of payments. Reviewing the discount structure existing room rate and conference room rate are applicable to esteem client as per analysis.• Interacting with customers to obtain feedback on quality of product, service levels and overall satisfaction.• Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.• Ensuring associates understand customer service expectations and parameters.• Assisting with general accounting functions and resolved billing problems. & Check night audit report.• Enforcing discipline, lead and motivate sub-ordinates to get best out of them. Checking records maintained at Front Office are all up to date and ensure that requisite reports are generated regularly.• In-house selling by providing information to guests about various facilities available in the Hotel.• Ensuring that well groomed and sufficient staff is available at all times.• In daily work is charged with Software IDS. Fortune 4.1.

• Reporting to the Managing Director about the daily functioning.• Attending phone calls, email and assist all related queries.• Conducting WEB Site inspections.• Following up of all enquiries.• Assisting on proposed menus and quotations on time.• Preparing and circulating detailed event orders and liaise with all related departments.• Assisting all administration duties required by banquet sales and operations.• Maintaining a correspondence on database.• Updating and manage all online reservation systems.• Managing all sales reports and related documents.• Taking feedbacks from Clients. • Making market analysis for business running.

• Responding to and handling guest’s problems and complaints.• Managing VIP guests section.• Coordinating with House Keeping, Restaurant and Accounts. • Training staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.• Emphasizing guest satisfaction during all departmental meetings and focuses on continuous improvement.• Checking guest registration card on daily basis, mode of payment etc.• Co-ordinating with Sales Team in respect of Room Sale, follow up of payments. Reviewing the discount structure existing room rate and conference room rate are applicable to esteem client as per analysis.• Interacting with customers to obtain feedback on quality of product, service levels and overall satisfaction.• Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.• Ensuring customer service expectations and parameters.• In-house selling by providing information to guests about various facilities available in the Hotel.• Working and Co-ordinating with ITEC (Government) program.

Bsc In Hospitality, Hotel Management & Tourism

Education record