Prashant Rathor Email & Phone Number

Delhi, India

• Responding to and handling guests requirements, problems and complaints.
• Coordinating with House Keeping, Restaurant and Accounts.
• Emphasizing guests satisfaction during all departmental meetings and focuses on continuous improvement.
• Checking guest registration card on daily basis, mode of payment etc.
• Co-ordinating with Sales Team in respect of Room Sale, following up of payments. Reviewing the discount structure existing room rate and conference room rate are applicable to esteem client as per analysis.
• Interacting with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Reporting to the Managing Director about the daily functioning.
• Attending phone calls, email and assist all related queries.
• Conducting WEB Site inspections.
• Following up of all enquiries.
• Assisting on proposed menus and quotations on time.
• Preparing and circulating detailed event orders and liaise with all related departments.

• Responding to and handling guest’s problems and complaints.
• Managing VIP guests section.
• Coordinating with House Keeping, Restaurant and Accounts.
• Training staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Emphasizing guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Checking guest registration card on daily basis, mode of payment etc.

Bsc In Hospitality, Hotel Management & Tourism

Education record