Prashant Ratnani Email & Phone Number

Mumbai, Maharashtra, India

• Manager Anunta Technology and Management Services LTD Drive development, implementation, training, and support of the enterprise project management methodology. Lead large cross functional teams in the deployment of.
• Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes, full accountability for project results.
• Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
• Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments.
• Learn from recent projects to identify and recommend improvements, cost saving initiatives, and substitutions to positively impact current and future project budget or schedule.
• Formulated solutions in alliance with Vendors such HPE, NetApp, Dell EMC etc. & the in-house system architects to design and develop IT infrastructure solutions that best suited the client needs.

Mumbai, Maharashtra, India

Being a single point of contact for escalations, issues related to on-prem storage and cloud services, it is my responsibility to ensure a resolution without production impact.Maintaining system hardware and software to the optimum is one of the key roles of the job.Implementing and installing storage systems at client locations.Provide SIPs to the client.

Bangalore Urban, Karnataka, India

Provide end to end support on Customer Environment (Data Centres). Troubleshoot and Service Customer Issues and System Configurations. Out of the vast support, certain tasks involve Data Availability, Maintenance and Service of Storage Devices, Replication of Data, Migration of Data, Modifying systems as per customer s convenience, Providing Proactive.

Bangalore Urban, Karnataka, India

Troubleshooting customer issues on Storage and Servers. Handling issues on HP storage boxes and servers. Switch support on Brocade and Cisco.Worked on products as follows: i. NAS: X1000 to X3000 series. ii. Storage Servers such as HP DL320 to DL380. iii. DAS: MSA20 to MSA70, P2000 G3, D2600/D2700. iv. MSL Tape Libraries, Autoloaders etc.

Bangalore Urban, Karnataka, India

Dealt with customer issues on Dell EMC Storage arrays. Maintenance of Data and array Services related to Clariion & EMC VNX Storage Arrays.Worked on a ticket based tool where customers would raise their issues.Gradually promoted to the role where I would assist new employees on how to interact with the client and resolve their issues.Conducted training.