Prashant Rawal Email & Phone Number

I have a total work experience around 11.5 years with 11 years in Telecom. Currently, am working with Bharti Airtel Limited (India) as Head- Communication & Campaign management.I am responsible for Internal Communication, deployment of Below the Line (BTL) Marketing Communications strategy including Events & Promotion for Delhi circle (Mobility). The profile includes: • Conceptualization of customer engagement events & other promotions as per the brand and budgetary allocation, • Managing Service branding & Customer Communication, • Loyalty Management,• Internal Communication, • Development & Implementation of Communication activity for all existing customers based on customer profiling, • Standardization & Control of Voice/Non Voice Communications, • Developing and managing agencies & other business associates. The job role is aimed to ensure effective communication, internal as well as external, and to enhance customer delight through customer engagement programs.

Listed skills include Btl And Customer Communication, Internal Communications, Loyalty And Delight Management, Event Management, and 15 others.

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  Head - Communications And Campaign

  Bharti Airtel Limited

  Jul 2001 - Present - Gurgaon, India

   Managing Service branding & Customer Communication Conceptualization of Events & promotions Loyalty Management Internal Communication Standardization & Control of Voice/Non Voice Communications Customer Satisfaction Targets