Prashant S. Email & Phone Number

Pune, Maharashtra, India

Nodia

New Delhi Area, India

New Delhi, Delhi, India

• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Listen to team members' feedback
• Manage the flow of day-to-day operations
• Create Report to update the company on the team's progress
• Distribute reports to the appropriate personnel

New Delhi, Delhi, India

• Manage, monitor and maintain the knowledge database and CRM functionality to include; tracking tickets issued, outstanding, completion time etc.
• Manage the travel schedule of technical support specialists
• Manage, follow-up and maintain all service contracts/agreements and warranties
• Train the new employees.
• Perform other duties assigned by management
• Perform troubleshooting techniques over the phone or via web messenger to identify and resolve issues.

New Delhi, Delhi, India

• Answered phone and assisted customers with initial inquiries.
• Provided support for remote users using Remote Desktop Connection, LMI console.
• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
• Performed basic data entry for online customer database
• Established trusting relationship with customers.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Master Of Business Administration - Mba, Finance And Marketing

Bachelor Of Commerce - Bcom, Accounting And Finance

High School, Commerce/Multimedia And Web Technologies