Prashant S. Email & Phone Number

Noida Area, India

Customer Success Experience:Worked closely with new Customers, answering questions and addressing various concerns during onboarding process. Managed time efficiently in order to complete al tasks within deadlines. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Educated clients on new products or services to increase customer engagement with brand. Developed and implemented strategies to increase client… Show more Customer Success Experience:Worked closely with new Customers, answering questions and addressing various concerns during onboarding process. Managed time efficiently in order to complete al tasks within deadlines. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Educated clients on new products or services to increase customer engagement with brand. Developed and implemented strategies to increase client retention. Developed and maintained strong working relationships with professionals within assigned territory. Monitored metrics and developed actionable insights to improve efficiency and performance. Scheduled and attended meetings with clients and prospective clients as requested in Monthly and Quaterly revenue meets. Doing Upsel & Crossel in Value expansion phase of Customer lifecycle. Customer Engagement Experience: Met with clients to understand needs and develop proactive solutions. Colaborated with sales, delivery and service teams to manage seamless client experiences. Consulted with teams on established best practices and process improvements. Assisted with negotiations and sales closings. Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits. Conducted market research to identify new opportunities and target markets. Handled E2E Projects from after sales til end delivery. Show less

Gurgaun

Customer Engagement Experience: Applied effective time management techniques to meet tight deadlines. Strengthened communication skils through regular interactions with others. Developed strong communication and organizational skils through working on group projects. Worked flexible hours across night, weekend and holiday shifts. Used critical thinking to break down problems, evaluate solutions and make decisions. Account Management Experience: Oversaw new business… Show more Customer Engagement Experience: Applied effective time management techniques to meet tight deadlines. Strengthened communication skils through regular interactions with others. Developed strong communication and organizational skils through working on group projects. Worked flexible hours across night, weekend and holiday shifts. Used critical thinking to break down problems, evaluate solutions and make decisions. Account Management Experience: Oversaw new business development and customer servicing. Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value. Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Secured high-value accounts through consultative seling, effective customer solutions and promoting compeling business opportunities. Show less

Gurugram, Haryana, India

Customer Engagement Experience: Clarified customer issues and determined root cause of problems to resolve product or service complaints. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Cross-trained and provided backup support for organizational leadership. Responded to customer requests, offering excelent support and tailored recommendations to address needs. Educated customers about biling, payment processing and support… Show more Customer Engagement Experience: Clarified customer issues and determined root cause of problems to resolve product or service complaints. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Cross-trained and provided backup support for organizational leadership. Responded to customer requests, offering excelent support and tailored recommendations to address needs. Educated customers about biling, payment processing and support policies and procedures. Account Management Experience: Followed through with client requests to resolve problems. Developed highly profitable pipeline based on multiple sales penetration techniques. Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs. Oversaw new business development and customer servicing. Used predictive modeling to increase and optimize customer experiences and revenue. Addressed problems with accounting, biling and service delivery to maintain and enhance client satisfaction. Show less