Prashant Saha
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Prashant Saha Email & Phone Number

LEADER - Product Support & Implementation (SAAS) at Cadence Design Systems
Location: Hyderabad, Telangana, India 9 work roles 2 schools
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Current company
Role
LEADER - Product Support & Implementation (SAAS)
Location
Hyderabad, Telangana, India
Company size

Who is Prashant Saha? Overview

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Quick answer

Prashant Saha is listed as LEADER - Product Support & Implementation (SAAS) at Cadence Design Systems, a company with 10 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Prashant Saha.

Prashant Saha previously worked as Senior Manager - AE at Cadence Design Systems and Lead - Technical Operations at Google. Prashant Saha holds Diploma In Information Systems Management from Aptech Computer Education.

Company email context

Email format at Cadence Design Systems

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Cadence Design Systems

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Profile bio

About Prashant Saha

An accomplished professional with client focus, vision and leadership insights to strategically plan, direct and control organizational operations to capitalize on emerging global business opportunities. Expertise in providing breakthrough leadership to achieve corporate strategies, build coalition for business growth and implement & manage change to drive organizational performance. Over 15 years of successful career in People Management, Operations Management, Employee Engagement, Conflict Management, Service Delivery, P&L Operations, Client Relationship Management in IT Services & BPO Industry with various domains.

Listed skills include Leadership, Management, Process Improvement, Customer Service, and 2 others.

Current workplace

Prashant Saha's current company

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Cadence Design Systems
Cadence Design Systems
LEADER - Product Support & Implementation (SAAS)
sweden
Website
Employees
10
AeroLeads page
9 roles

Prashant Saha work experience

A career timeline built from the work history available for this profile.

Lead - Technical Operations

Hyderabad, Telangana, India

Sep 2020 - Apr 2022

Lead - Product Support & Implementation (Saas)

Hyderabad Area, India

  • (ACQUIRED Healthcare Business of Thomson Reuters & Truven Health Analytics)
  • Integral part of Product Support Management offering comprehensive input & support across borders to accomplish business targets
  • Integrate different units, building cost-effective shared service model to ensure offshore business growth & accomplish organizational objectives in low cost
  • Hire, train, cross train & Lead resources to maximize utilization
  • Drive Critical metrics like Employee… Show more (ACQUIRED Healthcare Business of Thomson Reuters & Truven Health Analytics)
  • Drive Critical metrics like Employee retention, service levels, TAT, FCR, Quality etc
Jan 2010 - Sep 2020

Manager - Product Support (Saas) & It Helpdesk

Hyderabad, Telangana, India

Acquired Healthcare Business of Thomson Reuters

Jan 2013 - Dec 2016

Deputy Manager - Product Support & It Helpdesk

Hyderabad Area, India

Jan 2010 - Dec 2012

Team Lead - Verizon Billing/Tech Support

Hyderabad Area, India

  • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate/NPS.
  • Assist in developing and implementing training programs to improve the quality and productivity of the team
  • Drive process improvements to enhance the operational efficiency of the team
  • Development, analysis and improvement of new strategies and procedures. The TL will have the ability to develop, plan, and implement short- and… Show more
  • Development, analysis and improvement of new strategies and procedures. The TL will have the ability to develop, plan, and implement short- and long-term goals
  • Independently build relationship with Cross functional teams to enable skill/ team performance and improve customer experience.
Aug 2007 - Jan 2010

Team Lead - Ahrs (British Telecom)

Bengaluru Area, India

  • Managing a team of 30 Team Members for one of the projects in Accenture Human Resource Services.
  • Team providing HR Services to Onshore Employees all over the globe via Contact Centre (Inbound / Outbound Calls & Emails).
  • Regular Interaction with onshore Business Partners for weekly and monthly reviews.
  • Part of the Pilot Batch for one of the AHRS projects.
  • Strong focus on internal SLAs (Service Level & Aging)
  • Conduct weekly Coaching & Feedback sessions for executives.… Show more
Aug 2006 - Mar 2007

Team Leader - Operations

Gurgaon, India

  • Manage a team of 18 associates and effectively drive and manage performance to achieve the desired business goals
  • Acquiring a broad understanding of the processes assigned, being able to monitor queues and allocate work
  • Handling escalations and resolving process related queries
  • Preparing, analyzing and interpreting relevant MI
  • Ensuring compliance with the audit requirements by performing audit checks as required by process, in line with business process… Show more
  • Ensuring compliance with the audit requirements by performing audit checks as required by process, in line with business process requirements
Apr 2005 - Jun 2006

Dialer Operations - Specialist

Vanguard Infosolutions Pvt Ltd

Gurgaon, India

Dec 2003 - Apr 2005
Team & coworkers

Colleagues at Cadence Design Systems

Other employees you can reach at cadence.se. View company contacts for 10 employees →

2 education records

Prashant Saha education

FAQ

Frequently asked questions about Prashant Saha

Quick answers generated from the profile data available on this page.

What company does Prashant Saha work for?

Prashant Saha works for Cadence Design Systems.

What is Prashant Saha's role at Cadence Design Systems?

Prashant Saha is listed as LEADER - Product Support & Implementation (SAAS) at Cadence Design Systems.

Where is Prashant Saha based?

Prashant Saha is based in Hyderabad, Telangana, India while working with Cadence Design Systems.

What companies has Prashant Saha worked for?

Prashant Saha has worked for Cadence Design Systems, Google, Ibm Watson, Truven Health Analytics, and Thomson Reuters.

Who are Prashant Saha's colleagues at Cadence Design Systems?

Prashant Saha's colleagues at Cadence Design Systems include Venkata Siva Tanari, Yu Yang, Lilach Rapaport, Suresh Babu Munuswamy, and Ana Gonçalves.

How can I contact Prashant Saha?

You can use AeroLeads to view verified contact signals for Prashant Saha at Cadence Design Systems, including work email, phone, and LinkedIn data when available.

What schools did Prashant Saha attend?

Prashant Saha holds Diploma In Information Systems Management from Aptech Computer Education.

What skills is Prashant Saha known for?

Prashant Saha is listed with skills including Leadership, Management, Process Improvement, Customer Service, Technical Support, and Product Support.

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