VMware/Windows system Administration:· Part of Datacenter team and IT support to build physical and virtual servers with Windows 2016,2019 Linux-Rhel 7.5, 8.2· Worked with SCCM client to patch servers with latest windows updates (patch Tuesday)· Allocation of Desktop /laptop to end user with requested OS (win 10) and software’s.· Worked on remedy ticketing tool to resolve incident, service request within SLA· Working Knowledge on change and problem management process· Managing Data recovery for desktop /laptop OS(win 10) crash / hardware issue.· prepare and send Morning Checklist daily for critical servers using ping tool· worked as desktop /technical lead and resolve escalated issue· working knowledge configuring (Dell Server R740) hardware Raid (0,1,5)· vendor co-ordination for desktop /server hardware issue (dell, Lenovo )· Good understanding of AD, DHCP, DNS, Networking, group policy

· End user Remote IT support related to systems, networks, software install / configure, printer,outlook configure / troubleshoot

· Worked on remedy tool and tickets to support multiple users individually for their routine problems related to systems, networks, software install / configure, printer,outlook configure / troubleshoot (windows7, windows 8.1)· Vendors co-coordinating Dell, HP, Lenovo for Server / Workstation hardware issue

Technical Skillsend user IT support for software installing like MS office etcoutlook configurationlocal and network printer configure for users