• Follow company policies and procedures provided by shore side Fleet IT, Ships management and the Company.• Document hand-over reports to in-coming IT Officer’s• Set-up, set-down, and troubleshoot of embarkation check-in workstations and equipment.• Communicates improvement strategies with shipboard and shore side management.• Management of on-board IT inventory by: Reporting monthly asset counts tracking of inventory of that is received to its destination, replacement of damaged IT equipment Maintaining sufficient spare inventory and parts.• Support for all systems below: Network infrastructure, VMware, virtual infrastructure, Backup Systems, Satellite infrastructure, CCTV Systems, TV Systems, Servers, Computers, Printers and Scanners, Internet Café (iCafe) systems to make sure Passenger and Crew having good Internet access all the time.• Support for all software applications on board such as: (Desktop and Server) Microsoft Windows Operating Systems, Microsoft Software updates for Server OS, Desktop OS and applications Microsoft Server Services: Active Directory, File Server, Print Server Microsoft Windows Office - Excel, Word, Outlook etc.• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.• Coordinated IT operations activities to deliver smooth flow of daily business needs.• Created and terminated user's accounts from start to finish in business applications.• Conferred with executives to advice and plan for short-term and long-term IT system upgrade needs.

• Prepare IT Ballpark and roadmap for client project.• Help Client to implement IT infrastructure.• Monitored and maintained applications to track security vulnerabilities for client• Generated detailed reports to highlight product performance and usage metrics.• Debugged and resolved technical issues related to servers, compute and network devices to minimize disruptions.• Analysed user feedback to gather input and identify areas required for improvement.• Trained new team members to company application and policies.• Negotiated fees and contracts to reach mutually beneficial agreements with clients.• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.• Helped meet changing demands by recommending improvements to business systems or procedures.• Supported creation of detailed, technical financial models to value potential acquisition targets.

• Connected all computers using Global Protect VPN software under Workgroup and later configured to Domain once Firewall and network switches ready as per company requirements.• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.• Responsible for create new user under Domain, assign access, create their email and mailbox on Azure Server and Microsoft 365.• With heavy turnover enable and disable the respective users and their mailboxes• Creating Distribution list or Security group as per requirement• Creating shared folders on servers for group of users.• Responsible for configure new computers for each new users with respective software as Office 365, Zoiper.• Plexop and Backoffice• Approximate 100 + support• Responsible for purchase as per the requirement by coordinating with supplier• Monitor the network and ISP connectivity• Help users (Spanish and Portuguese Speaking) to solve their daily issues with Computer Plexop (Lead Management) and Back-office System• Coordinate with Head Office Network team, Software Support Team and Desktop team for smooth operation of office.• Guided organizational technology strategy and roadmaps.• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.• Built, repaired and installed computer-related hardware based on deployment procedures.• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.• Analysed network security and current infrastructure, assessing areas in need of improvement.• Coordinated secure system access of users to various department systems and platforms.

• Was responsible for set up and correcting the IT setup (Software and Hardware) and do system audit.• Resolved the issue of backup internet line.• Implemented load balance and link balance internet method to achieve 100% up time of internet.• Implemented Whitelist to control usage of Internet with help of ISP. • Worked with New Hotel software to resolve issues and implementing new process which will help the hotel operation.• Changed IT infrastructure setup for data security.• Worked on IT various project to provide best solution to hotel.

• InfoScape is a technology solutions provider to the hospitality industry and is the group company of InfoScape Technologies LLC Dubai. The company provides niche hospitality products along with Hotel IT Consultancy & Infrastructure Planning. • I was responsible for installation, training and technical support for HotSOS software by m- tech and Spasoft software by Springer Miller (New Market). • Provided technical support for various hotels in India and Middle East. • I have done successfully installation, training and go-live for Ritz Carlton Bangalore-India and J.W. Marriott Aerocity, Delhi – India.• I was also responsible for IT consultancy. Provided guidelines for Holiday Inn, Shirdi - India and CY Shillong – India for IT infrastructure planning.

• Implementation of IT infrastructure as per the company and ship requirements.• Installed and maintained of Windows servers, Desktops, Printers and network switches.• Opened the new ships / season for the company belong or charted ships. • Coordinated with different vendors to ensure all standards and requirement are fulfilled.• Prepared and implemented new standard for benefit of Ship operation and company.• Coordinated with software vendors like Fidelio Cruise, Micros 9700, MMS for new requirements.• Taken care of the day-to-day ship operation.• Maintained Ship Network and VPN, handled guest/ user support calls and provided email support• Maintained backup of software and users. Restored the backup whenever require. Also restored the backup for testing purpose to ensure the data is getting backed up correctly.• Monitored Internet usage and bandwidth.• Configured new setup and designed new process for Casino-Micros to control the cash and room charges to avoid leakage of revenue.• Made few changes in Fidelio Cruise Software setup to avoid usage of pre-printed stationary to save the cost of the company and started few processes for benefit of ship operation.

• Coordinated with project team and the operation departments to understand project requirementsand provided the best solution for it.• Prepared of Operation Scope and Ballpark for new or existing Hotels and company offices.• Worked with project team to ensure proper infrastructuredesigned and proper ITinstallation carried out for new hotel projects/ company offices.• Coordinated with different vendors to ensure all standards and requirement are fulfilled. • Prepared checklist and new standard documents as and when required.• Worked with vendor on new solutions/ product for company benefit.• Coordinated with LAN vendors, Software companies and Marriott HQ for installation/ training of new Hotels.• Conducted audits on operational hotels, offices and under construction Hotels to provide the guidelines and implemented the standard procedures. • Supported and given guidelines to the hotels IS Managers to achieve company goals.

• Maintained Domain Server, UNIX server, Cruise software application servers and interfaces.• Handled day-to-day activities like Backup, Troubleshooting of servers, desktop, printers, Internet connectivity, emails and LAN network.• Troubleshot users and guest IT issues to provide the best solution.• Handled application like Fidelio Cruises, Micros 8700, MMS, and Amos etc.• Implemented remote port check-in system.

• Done migration from Windows 2000 to Windows XP for all desktops and laptops.• Implemented of new applications like Espresso (Guest Complaint tracking), Gumnut (Spa Software). • Implemented Oracle base Payroll Software and helped the vendor to convert old FoxPro base Payroll software data.• Upgraded 100 POP3 email accounts to exchange email account to match Marriott Email Policies and standards. • Implemented of NAS server to resolve disk space problem of Novell server. • Coordinated with Vendors for System Purchase & installation as per Marriott Standards• Handel Hotel Software like Fidelio, Opera (PMS), Micros (POS), Espresso (Compliant Management), Sales and Catering System, Gumnut (Spa), Sun Systems (Accounting Software), Payroll, Material Management etc. • Maintained Hotel network, VPN setup, hardware and data backup.• Maintained Remote cluster sales offices network, user support, purchases and implementation.

• Setup of 2 Restaurants with Training and did problem solving of Finance Software.• Planed IT Road map and taken approval on IT road map and creation of project report.• Negotiated with IT vendor for hardware and software purchase.• Designed IT network diagram considering future strategy.• Trained IT staff on application software and industry requirement.

• Resolved the MMS data storage problem which was forcing system to halt every day.• System setup of another Taj Hotels.• Taken over of Regent Hotel to Taj systems by implementation of Taj software’s and data conversion.• Written external programs to build application software, which was got corrupted in Taj President Hotel. • Written programs in FoxPro and clipper like CID report, Profile purging report and TIV reporting as per the user requirement and for benefit of hotel.• Maintained application software like Fidelio Front Office (PMS), Micros (POS), MMS, Payroll etc. • Maintained IT network for hotel and hardware.

• Designed and written a new Telephone Calculation Software to overcome Y2K problem and with addition reports like Extension summary, Dept summary reports and evaluation of rate changes.• Designed and written a standalone Reservation System for Goa reservation.• Designed and written Welfare Society Software to use for entry of loan amount, deduction of loan amount and linked with Payroll System.• Written program for Clearance System to help Personal department for ex-employees.• Modified Payroll System as well as Time office attendance system as per requirement, also Bonus Calculation, JV programs, Arrears Calculation etc.• Maintained application software like Hotnet (Mainframe), Restaurant billing System (Mainframe), MMS, Payroll etc. Taken care of Network setup.• Supported users and guest for day-to-day activities and for internet.

• Coordinated with Wartisila Diesel’s IT head and HOD’s to understand their requirements and accordingly modifying programs for Payroll and inventory software.• Modified company software like Payroll, MMS, Finance for other clients.

• Maintained desktops, printers, LAN network of company clients on site.• Assembled new computer as per client requirement.• Preventive maintenance for client computers and peripherals.