Prashant Sharma Email & Phone Number

To secure a challenging position where I can effectively contribute my skills to deliver valuable results.About my current position.  Provide Merchant Promotions partner support to US top tier Merchants Identify and (re)activate inactive merchants and warm leads Provides regular merchant/ online retailers feedback to ops onshore team Handled on-boarding new merchants in Q4 2014, resulting in a 281% increase in promotion submissions Coordinated with translation and international teams to update and localize Help Center. Addressed product related inquiries and resolved back end issues, escalating to appropriate teams when necessary Handled top notch Merchants like Macy’s, B&H, Toy ‘R’ US, Victoria Secret, Target etc. Implement changes to existing process and test if changes are providing desired business results. Regular Client interaction/servicing and provides project status to MTV team. Flag possible roadblocks and perform a deep dive to recommend/implement corrective actions New joiners onboarding training Escalating new scenarios to onshore Google Team. Has been a SPOC (Single Point of contact) of a particular category for internal teams and for merchant  Partnered and handled the operations, resolve issues and drive the day-day sales for the categoryRegular QA Auditing for team Quality Assurance - Ensuring compliance of various quality parameters laid down by the Organization Provides shadowing session to top management of Google,on client visits Responsible for handling digital media presence for all the top notch merchants

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  Indira Gandhi National Open University

  Marketing