Prashant Sheoran Email & Phone Number

Delhi, India

Gurgaon, Haryana, India

Created reports on sales trends, inventory levels, and financial data.Managed customer service inquiries and complaints in a timely manner.Communicated regularly with customers to gain insights into their needs.Provided guidance and support to junior staff members on daily tasks, projects, and objectives.Resolved conflicts between team members in an effective manner.Collaborated with management on developing strategic plans for achieving business goals.Coordinated with other departments to ensure smooth flow of operations.Resolved customer inquiries and complaints requiring management-level escalation.Evaluated individual and team business performance and identified opportunities for improvement.Managing more then 600 partners for their business support & handling support team for partners queries.Providing training sessions on the weekly basis to new partners about how to work as a health partner with TATA1MG.Sharing daily business reports & New offers to all the Health Partners.Planned and led team meetings to review business results and communicate new and ongoing priorities.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Created and managed budgets for travel, training, and team-building activities.Onbaording new partners also.

New Delhi, Delhi, India

Led initiatives to improve customer service levels throughout organization.Handling customers queries & placing their orders for daily health.Managing daily reports.

Investigated suspected violations of terms of service or guidelines.Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.Worked closely with product development teams to improve user experience.Processing olx ads more then 4500 in a day.