Prashant Shete Email & Phone Number

For past 14 years have been working with various BPOs /Contact Centre for multiple Projects and domain. Have sound knowledge of BPO Industry, setting up new projects & Management and Implementation, Product Management, Change Management, Technology Implementation mainly worked for clients from Europe & Singapore.Currently Working as Senior Group Manager -Operations at WNS Global Services Pvt Ltd, mainly managing Shipping & Logistics Client for past 10 Years in BPO /Shared service Centre Operations activities for the teams based in India & Poland. With an education background in Operations and Management, together with solid working 14 years experiences in the BPM or BPO Industry, having past experience in handling Email, Chat & Voice Processes Customer Service, Banking, Insurance, and Collections & Logistics, Due Diligence, Mergers & Acquisitions. I am interested in a wide range of opportunities, ranging from Business & Product Management, Vendor Management, Problem Solving, Transition Management, Data informatics, Risk Management, to Data Analysis, KPI Management, People Management, Automation and Forecasting, Communication. Have worked in India and United Kingdom.Have been part of multiple Transitions with involvement from Due Diligence to Knowledge transfer to BAU Domain Experience: Supply Chain & Logistics (End to End), Banking & Finance, Insurance, Collections, Travel, Hospitality