Responsible for overseeing and managing the entire Information Technology Department and ensuring that the organization’s technology is meeting its goals and objectives efficiently.Work closely with the senior leadership Team, implementing technology to help determine the best possible way to meet the technology needs of the company and liaison with various business stakeholders and the CEO.Demonstrate ways in which data and technology could potentially amplify the organization’s purpose and impact.Part of the Leadership team to lend strategic vision and thinking to reduce the complexity of operational delivery and reduce costs over time with the efficient use of data and technology.

• Devising & implementing IT strategies in-line with the company’s requirements; creating and implementing policies and procedures for all IT platforms; supervising IT Infrastructure Team responsible to deliver end-to-end IT Services including Servers, Storage, Networks, Firewall, Backups, Server Room & DC Management. • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations; developed competency among the team members; conducting interviews to recruit the right talent & resources.• Monitoring delivery management for technical deliverables of concurrent projects, understanding client needs, requirements, expectations & devising solutions accordingly. • Directing the effectiveness of the team against SLA/KPIs, driving through change as needed to deliver continual service improvement; monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize client satisfaction level. • Leading EUC (End User Computing) Team responsible to provide End User Services including management of Laptops, Desktops, Printers, IT peripherals, EPABX, CCTV, UPS, Physical Access Control, and so on.• Planning for contingencies to ensure minimal effect on deliverables, holding and leading review/project meetings with clients to share performance reports, and defining best practices.• Supervised procurement of IT assets & responsible for all IT approvals for India; leading the 3rd Party Vendor management including contract negotiation, cost optimization and SLA adherence. • Coordinating with different stakeholders (Architects, TAM, Business Leads, Service Delivery Managers) to execute business IT projects across the Globe.Projects:- Migration of On-Premises infrastructure to Microsoft Azure Cloud- Led the transition of IT Service ProviderKey Accomplishments:- Migrated 1000 workstations from Windows 10 to customized image with Microsoft Intune as part of the DWP initiative.

• Defining service delivery standards, ensured adherence to service delivery models, defined the roadmap with toll-gate approach right from the award of the contract to operations stabilization• Liaising with multiple clients across Europe (France, Germany, Netherlands, UK, Italy, Spain, Switzerland, Poland, Norway, etc.)• Supervising daily IT Service tickets (Incidents, Problems, Request, Changes) to ensure they are addressed within the defined SLA• Conducting monthly meeting with clients & service providers to evaluate Customer Satisfaction (CSAT)• Evaluating key performance indicators, and service level agreements to continually improve the performance of IT operations• Playing change manager role and conducting weekly CAB meetings with all the stakeholders• Driving capacity planning for AIX, Linux, Windows & DB servers• Managing Vulnerability assessment and remediation plans for O.S & Middleware’s•Oversee all security topics (Patching, Access & Account Management, O.S Hardening, AV Management, Firewall rules) are adhered as per the company standards• Managing technically complex IT Infrastructure projects involving multiple stake holders• Deliver all the Projects within the Scope, budget and the defined timelines• Act as an escalation point for Incident/Problem management, providing timely status, RCA reports to IT Operations Head/ Client s/ CIO’s•Playing the BRM (Business Relationship Manager) role, key deliverables as planning & managing the Budget portfolio meetings, preparing financial quotes, approvals and defining the IT annual budgets for different business units. Projects:- Led the transition of IT Service Provider with the migration of IT Infrastructure to another DC- Migration of On-Premises infrastructure to Cloud env

Manager IT• SME for IT infrastructure comprising UNIX, Wintel, Storage & Backup, Databases, Middleware, End User Computing technical domains.• Managing a team of 20 engineers responsible for delivering IT services to our organization, including End user computing team.• Tracking SLA's of the vendor and closely working with SDM for deviations.• Performing regular system capacity planning to ensure that company infrastructure is adequate in capacity, and aligned with long-term plans.• Managing 3rd Party Vendors, contract management, contract negotiation for cost optimization and SLA monitoring of the Vendors.• Identifying and conducting Risk Assessment (RA) for all the critical components of the business, Risk Mitigation Strategies, Disaster Recovery (DR) and BCP.•Analyzing security reports on daily basis and reporting to IT Security Head for any noncompliance. • Conducting regular audits to identify vulnerabilities and providing technical inputs for mitigations.• Document, enforce and monitor information security policies, standards and procedures.• Playing a Change Manager role for all the changes across the IT infrastructure.Projects:- Initiated audit trails for Core trading servers running on Sun Solaris O.S by using Basic Security Module (BSM) a feature of Solaris O.S.- Led DR site shifting (migration) from one physical location to another.

• AIX and Linux server administration, installation, maintenance, problem troubleshooting • Performing day-to-day UNIX system administration tasks• Server performance monitoring using vmstat, iostat tools and system tuning• Preparing the monthly IT MIS reports for Unix and Storage domain• Working on LVM, Volume groups, logical volumes, file systems• Maintaining DS3400, DS4300, DS4700 & Brocade SAN switches• Handling calls for multiple email technologies (qmail, Lotus Notes, Exchange)• Serve as the point of escalation from Tech Support for email/server-related issues.• Analyze MIS reports on actual performance and work out/implement corrective actions.Projects:- Involved in Storage data migration project from IBM Storage to Hitachi USP-VM Storage, one of the critical projects in Yes Bank as it involved production Database migration.- CPU & RAM upgradation, CEC addition in IBM p570 servers.

• Responsible for the installation and configuration of Red Hat Linux servers.• Installation & administration of WebLogic & JBoss server.• Installation of Oracle 10G Databases on RHEL AS4 Operating System. • Configuration of Samba Server for Windows Clients to share files & folders.• Managing disk space, user profile creation and user rights management.• Installing & configuring CVS (Concurrent Versions System) on Linux.

• Administration, Monitoring and troubleshooting of LDAP server • DNS: Creation & Modification of zone entries. • Monitoring system, memory & CPU utilization on AIX box, generating reports• Administrating & Monitoring all IDC and Co-location Server. • Backup management using Net Vault & Veritas software• Setting up secure Mail Server with POP3, SMTP, IMAP, Webmail for email access

• Responsible for the installation and configuration of the Red Hat Linux and Windows server on network & standalone systems.• Documentation of system reports and activities.• Installing and maintaining printers on Linux & Windows O.S, scanners and other peripherals.• Maintaining the in-house LAN for healthy network connectivity.• Coordinating with team members for addressing technical tasks/issues.