Prashant Singh Email & Phone Number

Chennai Area, India

Heading The Sales Training Vertical for Cholamandalam General Insurance Co LTD

Mumbai Area, India

Lucknow Area, India

Handled the entire Regions of North Bengal, North East & UP East West with my Team with respect to Trainings & measurements of It’s Impacts

Prime responsibility for training new recruits with products and latest market updates.Responsible for developing new training strategies and streamlining the sales.Heading Lucknow & Spoke branches with respect to training.Prime responsibility to boost up sales and train the respective new hire groups including advisors and managers. Responsible for activating new advisors joining the system and motivating them for generating businessRemains abreast of all agents and employees vis-à-vis the gaps in training needs and designs a developmental plan covering all of them Responsible for planner booklets supplements and study materialMIS and reports handling in respect with sales trainingResponsible for development of reporting trainers and staff members for their improvementOrganizing and scheduling of venue, vendors and third party organizers in respect with trainingPlan, schedules and publish the Pre-licensing calendar for the branch / spokes. Conduct pre-licensing

Noida Area, India

Worked for Banking and Financial Services as a TrainerProcess / Soft SkillsResponsible for the Back Office & Voice operations that include cross checking the various documents, ensuring the necessary documents have been submitted, maintaining details of the ongoing transactions etc.Migrated Trailing document management & Mass Logging process for EXL.Handle business to business calling to attorneys, solicitors, businesses, etc. in connection with the loans applied for or mortgage undertaken. Responsible for the attendance roaster, transport and daily shift reports.Prepare the monthly MIS reports concerning the various work operations for the Manager to send to the client.Responsible for Process as well as Voice & Accent Training for New Hires, also partial soft skills training. Trained on various back office and voice campaigns within the process.Client Reporting & Business Data Analysis.Taking escalations in the absence of Assistant Managers and managing the floor.Responsible for preparing DTP's SOP's and training manuals for the process.Job responsibilities also include retention, motivation and primary needs of the new hire'sTimely orientation of CCE's through briefings/meetings to ensure better preparedness on their part for service delivery. Training MIS Attendance Tracker, Schedule Adherence Tracker, MIS Tracker (Back office), Reporting Accuracy Tracker, and Monthly Reports are primarily the core job responsibilities.Successfully completed SAS-70, COPC Certification audits for the process.

Gurgaon, India

The company offers on line Customer Care. Worked as a Customer Care Specialist & Quality Analyst for Telecom Voice BU SPRINT Process; Resolved client queries and issues, provide necessary information and help, ensure complaint redressal to mutual satisfaction and follow up with clients.Was part of the Inbound/Outbound Customer Service process, also mentored new agents joining the floor.Was responsible to take process training for new members joining the team.Handled additional responsibilities like maintenance of MIS, attendance, defects tracker etc.Always been nominated by the Manager to attend meetings with external as well as internal clients.Consistently received rewards and recognition for outstanding performance.Responsible for strategic Dialer management

Gurgaon, India

Adhered to call quality, address customer grievances and ensure complete customer satisfaction and process adherence

Master Of Business Administration (Mba), Sales Management, A+

Activities and Societies: 1- Project made on Mortgage Industry flourishing in US Market. Migrated the process from US 2- Presentation.

10+2, Art/Art Studies, General, B

Activities and Societies: 1- Attended the International Conference on tourism studies and Cultures Year -1999 at Lucknow 2- Attended.

10+2, Intermidiate

Activities and Societies: Debates, Cricket, Swimming, NCC Captain, Prefect & School Cricket Captain Arts & Economics