Relationship Manager
Delhi, India
Ownership of Sales, Marketing, Operations, and Customer/Student Experience for the given business.Sales:Achieve the specified revenue and sales targets for the particular business.Manage monthly revenue collection and ensure follow-up is conducted for outstanding payments. Also, ensure that refunds and outstanding cases are minimized.Marketing:Organize and execute multiple BTL campaigns and events to generate relevant leads from the target group.Ensure a high footfall at the center through our campaigns.Segment the designated area according to our target group to maximize productivity from the marketing executives.Ensure effective branding of the organization through various mediums when required after thorough negotiations with vendors.Operations:Oversee day-to-day branch operations and ensure coordination between all departments.Ensure a smooth flow of business, from the initial customer engagement to providing them with the best academic experience post-sales.Organize workshops, scholarship tests, and walk-in drives at the center.Customer Service:Handle students' and parents' issues and concerns, provide solutions, and retain them. Also, be proactive in reaching out to parents for continuous feedback to ensure customer satisfaction and optimal results.Ensure that the business unit receives a good NPS through continuous improvements in reviews.People Management:Oversee recruitment, training, target setting, and appraisals for all employees, with actionable goals.Appraise and manage performance, provide regular coaching, and offer general support to all team members to ensure targets are met.Ensure team motivation and coordination align with organizational goals.Take complete ownership of employee performance and retention.Additional Information:To maintain accurate records.Responsible for your allocated workload and must meet all targets as agreed with your Reporting Manager.Contribute towards the smooth running of the organization.
