Prashant Thakur Email & Phone Number

IT Engineering and Support Leader with extensive hands-on experience and track record of delivering successful End-to-End Programs in Product Developments and Customer Support. ▪ Leading Product Development team which are working on cutting edge solutions on SaaS model for Fitness and Wellbeing domain serving multiple regions across the world.▪ Earlier was heading Centre of Excellence for Customer Support Division at Pune catering to world’s most renowned Private Equity and Debt, CLOs Managers, Family Offices players with Allvue’s Front and Back-offices solutions.▪ Managed production for various programs and operate them with full efficiencies keeping all important KPIs within SLAs/SLOs – Allvue Everest, FIS Merchant Solutions, AT&T U-verse, Mobility, Network Cloud▪ In-depth knowledge experience for developing and support for several products in InvestmentAccounting, Portfolios Management, Compliance, Payment Processing supporting RAFT, SAS, ISO 8583 standards.▪ Years of experience in Telecom Domain with CRM, Ordering, Retail, Service Provisioning of Network equipment, Billing / Invoicing, Loyalty Points, Network Virtualization, Data warehousing and Analytics.▪ Experience in interacting, dealing & engaging Clients and expectations management for stakeholders.Alternative Investments, Payment, Telecom DomainSpring boot microservicesSSMS, T-SQLDevOps setup using full CI/CD pipelines.Safe Agilist 5.0AWS FoundationAutomated Test frameworkE2E testing / Environments management. Large-scale Production deploymentsMulti-region Disaster Recovery implementation

Listed skills include Unix, Pl/Sql, Telecommunications Billing, Software Project Management, and 22 others.