Prashant Trikkha Email and Phone Number

Piccadily Holiday Resorts Ltd is a large business house having interests in hotels, resorts, cinemas, shopping malls, multiplex, real estate, etc. The company was operating 'The Piccadily Lucknow’ - A 107 room five-star hotel at Lucknow, ‘Piccadily Manali' - A 70 room hotel at Manali, and ‘Kasauli Resort – By Piccadily’ – A 33 room resort at Kasauli, Himachal Pradesh. Selected Major Accomplishments:• The hotel was ranked No. 1 on Trip Advisor and ranked amongst the Top on all OTA Channels. • The restaurants and bar of the hotel were ranked No 1, 2 & 3 respectively amongst all restaurants in Lucknow.• The hotel achieved its targets in the financial year 2022-23.• The hotel’s ARR and Rev Par were amongst the top 4 hotels despite the addition of new internationally branded hotels. The ARR and occupancy of the hotel were up 10%. The APC of restaurants witnessed an increase of 20%.

Responsible for the entire resort operation . Report to Regional Manager -North . Responsible for GOP enhancement, guest satisfaction , implementation of SOP's, cost effective operation.Development of strategies for sales and marketing .

Reporting to the Senior Vice President, Responsible for the entire operation, upgrading and guest satisfaction.Major job responsibilities include revenue enhancement and controlling the expense. Increase the GOP level.Brand development, web site traffic growth, web site and advertising revenue. Developed brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.

Regional Role: Responsible for three properties Golden Tulip Chandigarh, Golden Tulip Amritsar and Royal Tulip Kufri ( Project Stage.• Asset Review and Process Audit. • Creation of SOP’s and Establishment of Brand Standards. • Sales Planning and Business Plan. • Budgeting and Capital Planning. • Asset Improvement Plan and Implementation. • Budget and Capital Planning. • Revenue Planning and Cost Optimization. • E – Marketing Solutions. • Responsible for overseeing all hotel operations and Sales and Marketing in planning, organizing, and controlling the hotel operations. • Responsible for developing maximum profits in terms of revenue, profitability and quality through costs and labor control and maintaining the highest standard of quality and services to the guests. • Responsible for planning, organizing, developing and coordinating the hotel operations to achieve optimum operating results and to improve the standard of the hotels. • Responsible for planning budgetary expenses and income forecasts while directing Line Management and Managing Operations to meet set financial goals. • Responsible for all hotel staffing and human resource policies. • Responsible for directing domestic & international marketing efforts.• Ensure compliance with licensing laws, health & safety as well as other statutory laws. Creating brand standards for service delivery levels. • Taking handover of the operational areas from the Projects team. • Laying down & signing of SLA’s with all the vendors & service providers. • A regular follow up with projects for designing & approval of various Operating Equipments. • Creating development & role growth opportunity for the senior management team at the units. The development of Royal Tulip Kufri at the project stage, finalization of equipment’s, kitchen setup technical specification of engineering equipment’s, EAPBX and other project related issues in co-ordination with Chief Engineer Projects.

Managing and coordinating operations in the 5 Key Result Areas - guest service, employee development, sales/ marketing, property appearance, and profit/financial control to ensure optimum performance, continual improvement and meeting quality standards.Developing procedures, service standards and operational policies; planning & implementing effective control measures to reduce running costs of the unit and streamlining workflow and boosting the revenue. Achieving bottom-line and departmental profitability and increasing overall GOP of the hotel.Identifying and resolving problems and issues promptly and suggesting alternate solutions; overseeing the guest service function to ensure corrective action is taken to resolve guest complaints. Supervising the upkeep and maintenance of the hotel.Setting goals, motivating & disciplining employees; supervising labour expense control and control of general expenses.

Generation of Revenue Actively participate in business improvement through effective utilization of resources.Maximizing Organizational ProfitabilityPlan, Forecast and Budget the revenue and cost of OperationsImplement Strategies to achieve a larger market share and in-house guest- Corporate penetration.Implement system and procedures that achieve higher cost efficiency and guest satisfaction.Loyalty Programme.Review the monthly/quarterly business/usage revenue reports.Co-ordination with Guest/ Suppliers –Plan & implement methods to improve interaction.

Reported to the General Manager and managed a Staff of 25; Front Office Operations; Budgets & Cost Control; Manpower Training; Travel Desk; Public Relations.planning and implementing day to day operations - check in and check out procedures; travel desk operations & liaison with travel agents & corporate houses; public and guest relations & rate negotiations.Implementation of an important marketing tool - GDSAchievementsMaximized sales by ensuring that the whole team was aware of ‘Rate of the Day’ and ensuring they achieved sales targets. Entrusted with overseeing the complete operations including sales calls for banquets and rooms and officiating in the absence of the GM.Entrusted with the responsibility of handling travels operations along with Front Office.

Reported to the General Manager and managed a Staff of 20; Front Office Operations; Rate Negotiations for Conferences/Events; Sales Promotions; Training & Development; MIS & Financial Reports.AchievementsDeputed to Park Inn, Badrinath as Front Office Manager for setting up the Department and its procedures. Augmented the room sales by over 25% over the previous year.Received appreciation from the Management for exemplary performance.

Reported to the General Manager and managed a Staff of 22; Front Office Operations; Rate Negotiations for Conferences/Events; Sales Promotions; Training & Development; MIS & Financial  Actively participated in formulating the room budgets. Extended personalized services to VIP Travel Agents on FAM trips. Achieved substantial cost and inventory control and maximized revenue per available room by optimizing manpower in allied areas. Successfully negotiated rates for conferences and events

Entrusted with car rentals operations at Hotel The Trident, Agra (First Class International Hotel with Five Star Facilities) from setting up limousine operational procedures to maintaining world class service standards in Limousine Service of the Oberoi Group of Hotels.In charge of maintaining Customized Ambassador Cars, first made in India as a series of Vintage Collection of the Hotel.Successfully handled conferences for DSP Merrill Lynch, HPCL, Cadburys, Visit of the French & German Press and prominent personalities independently.Deputed to Avis, Delhi from Apr 2002 to Jan 2003 at The Oberoi, New Delhi.

 Was the Reservation In-charge for the year 1999 and successfully updated rates, negotiated rates for conferences and group bookings.Was responsible for check-in, check-out, cashiering.Updating guest history.Handling groups voucher and reservations.

As cashier handled group movement, reservation and reception.Maintained guest relations and conducted bell desk night Audit.

Completed six month industrial training in all major departments: Front Office, Food and Beverage, Housekeeping, Kitchen. Trained also in maintenance of stores, accounts and F&B controls.