Assistant service manager QDIGI services"Dedicated smart working with full loyalty

Area Service Manager: - Currently working as a Area Service Manager in Kent RO Systems LTD Kent RO Systems Ltd is a manufacturer of RO Water Purifier, Air Purifier and Home Appliances. A Kent product means provide drinking water, fresh air and healthy life . Whilst working with this organization my roles and responsibilities are: -• Handling filed Service escalation complaints, Managing service partners • Managing escalations, working for customer satisfactions and Maintain TAT•… Show more Area Service Manager: - Currently working as a Area Service Manager in Kent RO Systems LTD Kent RO Systems Ltd is a manufacturer of RO Water Purifier, Air Purifier and Home Appliances. A Kent product means provide drinking water, fresh air and healthy life . Whilst working with this organization my roles and responsibilities are: -• Handling filed Service escalation complaints, Managing service partners • Managing escalations, working for customer satisfactions and Maintain TAT• Co-ordinate with Training Team for clarifications on the customer’s problem related with service.• Monitoring the activities of Channel Service Partners and facilitating the business through their active participation.• Able to do spare revenue Targets by selling spare parts in assigned Territory• Result oriented with strong analytical, interpersonal and communication skills with good computer skills (Word, Excel, MS- Project etc.• Resolve any issues at the customer’s place visit or via telephone.• Resolve any issue of replacement, warranty claim and CDRF Case• Provide product usage, preventive maintenance training to the Service Center Show less

I start working with Intex Technology India LTD in Year 2011 and my key responsibility are:1. Provide Customer Service after sales2. CRM done3. Channel Partner Management4. Inventory Management 5. Customer Stratification