Prashant Venkateshwaran Email & Phone Number

Vancouver, British Columbia, Canada

Leading the 0 to 1 implementation of Human Resources, Customer Experience and Compliance products which has so far led to an increase in the Customer Service response rate by 40% and a decline in the non-compliant Trades Organizations by 70%Driving requirement gathering sessions for a new online Portal that allows the Trades Organizations to effectively communicate with the SkilledTradesBC staffManaging the technical team consisting of multiple software developers, UI designers and business analystsDriving the business process modeling and the creation of business artifacts including the Product roadmap for the SLT

Vancouver, British Columbia, Canada

Luxembourg

Drove functional workshops with the Business Stakeholders based in the Brussels HQ to gather the requirements for the business tools implementations for boosting salesLed the design and implementations for Microsoft Dynamics 365, MailChimp Marketing and Freshdesk Customer service tools for 800+ internal usersManaged the technical team of 4 Software Developers, 3 Quality Analysts and 2 Junior Business Analysts based remotely in India

Paris Area, France

Boosted Banking Product sales by over 10% and Transaction speed by over 50% at LCL and Société Générale banks with Dynamics 365 CRM and F&O implementations from scratch for 500+ end-users eachPiloted the project team of 4 software developers and 6 Business Analysts as a Subject Matter Expert within the Agile FrameworkWorked closely with the Bankers to identify and develop the Key metrics for reporting using Power BIResponsible for developing the Scrum Agile artifacts such as Backlog, User Stories and Use Cases

Paris Area, France

- Implementation of Dynamics CRM at Foncia Croissance and Spherea- Implementation of Dynamics Marketing at Promotelec- Understanding client requirements- Development and configuration of Microsoft Dynamics CRM- Creating marketing lists via XML programming

Paris Area, France

- Planning, Defining & Management of a path-breaking CRM project- End user Training- Development & Customizations of the CRM- SharePoint & Reporting Tool Implementation

Mumbai Area, India

Master'S Degree, Informations Systems Management

Bachelor'S Degree, Electronics And Telecommunications

Diploma Of Engineering, Electronics And Telecommunications, Distinction