US Consumer Card Products (Compliance & Risk Control Management)

Responsible for using AI/ML to analyse global card member complaints & for creating next gen smart compliance monitoring (algorithms, capabilities) in line with CFPB / OCC expectation for Card benefits, membership rewards, AmEx product features & new products launches compliance monitoring

Set up the industry 1st program to monitor business health for all key risks for key customer journeys using algorithms (sql, python or NLP) and rigorous program guidelines. Also created the futuristic tech capabilities for supporting the transformed program architecture.

Creating existing political standing of candidates by doing Booth level voting trend analysis for last 5 elections. Integrating the voting trend with other elements i.e. demographics, voter study, geography and existing political narrative to create a cross-channel media & outreach campaign strategy. Using these insights to drive coordinated campaigns across Facebook / Instagram / Youtube / SMS / Telecalling / Radio / News papers etc. Post-Campaign analysis to gauge voter impact of each… Show more Creating existing political standing of candidates by doing Booth level voting trend analysis for last 5 elections. Integrating the voting trend with other elements i.e. demographics, voter study, geography and existing political narrative to create a cross-channel media & outreach campaign strategy. Using these insights to drive coordinated campaigns across Facebook / Instagram / Youtube / SMS / Telecalling / Radio / News papers etc. Post-Campaign analysis to gauge voter impact of each activity taken up during all the outreach initiatives.Key Winning Clients : Delhi (Shazia Ilmi, Somnath Bharti), Bihar (Md Kamran, A K Singh), Bengal (Meena Purohit, Kalyan Choubey) Show less

Corporate Restructuring of a major Polyester manufacturer in IndiaDue diligence and Valuation of a major container terminal operator based out of Dubai