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Prashant W Email & Phone Number
Assistant Manager - Service Delivery
at
CoinDCX
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Assistant Manager - Service Delivery
Location
Mumbai, Maharashtra, India
Company size
Who is Prashant W? Overview
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Quick answer
Prashant W is listed as Assistant Manager - Service Delivery at CoinDCX, a company with 826 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Prashant W.
Prashant W previously worked as Assistant Manager - Customer Service at Coindcx and Sales Manager at Whitehat Jr.
Company email context
Email format at CoinDCX
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CoinDCX
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Profile bio
About Prashant W
Excited to share my professional journey spanning over 13+ years, with 3+ years spent as a dedicated Team Leader. My expertise primarily lies in the realm of Customer Service, where I've honed my skills to deliver top-notch experiences. Additionally, I've ventured into First Party Collections and Sales domains, broadening my horizons and enhancing my understanding of different aspects of the business landscape. Grateful for the opportunities I've had and looking forward to continued growth and excellence in the years ahead! #ProfessionalJourney #Leadership #CustomerServiceExpertise
Current workplace
Prashant W's current company
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Coindcx
5 roles
Prashant W work experience
A career timeline built from the work history available for this profile.
Assistant Manager - Customer Service
CurrentVIP Chat Pilot Process:Led the Pilot Process for VIP chat, ensuring seamless integration and exceptional service delivery.Okto Pilot Process Setup:Led end-to-end setup of pilot customer service process for Okto, starting from ground zero.Defined tailored workflows, SOPs, and service standards.CRM Integration:Spearheaded seamless integration of Okto into.
Feb 2021 - Present
Sales Manager
Liaised with customers to determine needs and provide recommendations. Retained existing customers and substantialy grew customer base, product line and sales volume. Established and cultivated solid business relationships with new or existing customers
Oct 2020 - Jan 2021
Customer Service Team Lead
Team Management and Performance Optimization:Led a team of 15+ specialists for Chase Credit Cards Customer Service.Oversaw team performance and ensured achievement of KPIs.Conducted regular performance reviews and provided career development guidance.Implemented engagement activities to motivate and focus the team.Efficiency and Customer Experience.
Oct 2011 - Mar 2018
Customer Service Representative
My role allowed me to interact with customers over the phone and answer their questions about their credit cards and after servicing their needs to tell them about certain products which might benefit them Although it was an upselling process my C-Sat scores were always more than 70%
Apr 2009 - Sep 2011
Team & coworkers
Colleagues at CoinDCX
Other employees you can reach at coindcx.com. View company contacts for 826 employees →
KB
Khushi Bhatt
Colleague at Coindcx
Mumbai, Maharashtra, India, India
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US
Urmil Shroff
Colleague at Coindcx
Bengaluru, Karnataka, India, India
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SM
Samarth Mathur
Colleague at Coindcx
Pune, Maharashtra, India, India
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JD
Jennifer Dsouza
Colleague at Coindcx
Thane, Maharashtra, India, India
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VR
Vijay Rathaour
Colleague at Coindcx
India, India
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GS
Gaurav Shukla
Colleague at Coindcx
Bengaluru, Karnataka, India, India
View →
AG
Abhinav Gupta
Colleague at Coindcx
Varanasi, Uttar Pradesh, India, India
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AB
Amiya Behera
Colleague at Coindcx
Odisha, India, India
View →
RU
Ravi Undefined
Colleague at Coindcx
Bengaluru, Karnataka, India, India
View →
PK
Pranav Katkar
Colleague at Coindcx
South Mumbai, Maharashtra, India, India
View →
Khushi Bhatt
Colleague at Coindcx
Mumbai, Maharashtra, India, India
View →
US
Urmil Shroff
Colleague at Coindcx
Bengaluru, Karnataka, India, India
View →
SM
Samarth Mathur
Colleague at Coindcx
Pune, Maharashtra, India, India
View →
JD
Jennifer Dsouza
Colleague at Coindcx
Thane, Maharashtra, India, India
View →
VR
Vijay Rathaour
Colleague at Coindcx
India, India
View →
GS
Gaurav Shukla
Colleague at Coindcx
Bengaluru, Karnataka, India, India
View →
AG
Abhinav Gupta
Colleague at Coindcx
Varanasi, Uttar Pradesh, India, India
View →
AB
Amiya Behera
Colleague at Coindcx
Odisha, India, India
View →
RU
Ravi Undefined
Colleague at Coindcx
Bengaluru, Karnataka, India, India
View →
PK
Pranav Katkar
Colleague at Coindcx
South Mumbai, Maharashtra, India, India
View →
FAQ
Frequently asked questions about Prashant W
Quick answers generated from the profile data available on this page.
What company does Prashant W work for?
Prashant W works for CoinDCX.
What is Prashant W's role at CoinDCX?
Prashant W is listed as Assistant Manager - Service Delivery at CoinDCX.
Where is Prashant W based?
Prashant W is based in Mumbai, Maharashtra, India while working with CoinDCX.
What companies has Prashant W worked for?
Prashant W has worked for Coindcx, Whitehat Jr, Jpmorgan Chase & Co., and Tcs Eserve Limited (Formerly Known As Citigroup Global Services Limited.
Who are Prashant W's colleagues at CoinDCX?
Prashant W's colleagues at CoinDCX include Khushi Bhatt, Urmil Shroff, Samarth Mathur, Jennifer Dsouza, and Vijay Rathaour.
How can I contact Prashant W?
You can use AeroLeads to view verified contact signals for Prashant W at CoinDCX, including work email, phone, and LinkedIn data when available.
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