Client Experience Manager
CurrentHandling 8+ different clients for implementation and support services.Analyzes business processes and provide recommendations for improvement.Performs Fit-Gap analysis.Performs system health checks using the UI.Analyzes and makes recommendations for future application upgrades.Provides internal and client user trainings.Assists both Functional and technical team with design and implementation.Takes ownership of continuous improvement within the ERP application.Maintain good relationships with customers and colleagues to meet expected customer service levels