Over 7+ Years of experience in handling Managed Services for North & South American and APAC regions with specialization in Ensemble/BSS/OSS and Billing Operation Systems (Enabler/Turbo Charging).A strong Team lead with extensive experience in managing 24*7*365 coverage for all opertaions/automation and production management tasks/operations.- leading automation and enhancement of existing process module/team.- Implemented/Handled and successfully completed transformation projects across various regions by stimulating creativity and managing innovations.- Experience in App Support, Maintenance and Enhancements projects. - Built successful strategies and methodologies for production rollouts while working onshore with South & North American clients and APAC reigion as well.- Strong hold on ITIL concepts.- Implemented innovative ideas to save on cost and time to reduce manual efforts and achieve higher efficiency in day to day operations.- Good knowledge of SQL, UNIX, Shell Scripting, Share point designer,Python,Microservices,Openshift,TWS,Ctrl-M.- Have effective negotiation skills, Production Support know-how, client-facing experience and excellent communication skills. - Experience in performing production readiness reviews, performing corrective actions towards prevention of SLA breach points and overall planning for reviewing and implementation for up-coming releases- Desire for working under tight deadlines & intensive work pressure to come up with winning customer focused solutions.- Hands on experience in Incident management, Change Management, Release Management, Problem Management, delivery management and Service Management.- Chairing CAB/CAM calls as change manager to understand the changes that are required to be deployed in production environment.- Strong client facing skills and delivery focused and proficient in managing Multiple cross-functional teams/projects.