Prashanta Subedi Email and Phone Number
As an experienced IT Support Specialist with a passion for providing top-notch technical assistance, I thrive in fast-paced environments where problem-solving skills are essential. With a background in troubleshooting a wide range of IT issues, I excel in addressing user queries, resolving technical issues promptly, and ensuring seamless operations for end-users.My expertise spans various areas, including Office 365 administration, network troubleshooting, Active Directory management, and hardware/software configuration. I am proficient in setting up Office 365 accounts, enabling multi-factor authentication, and creating shared mailboxes and distribution lists tailored to organisational needs.With a keen eye for detail and a commitment to excellence, I have successfully managed call queues, ring groups, and IVR systems, optimizing workflow efficiency and enhancing user experience. My ability to join computers to domains, install and configure computer hardware/software, and troubleshoot technical issues remotely has consistently contributed to operational success.Driven by a passion for technology and a dedication to continuous learning, I stay updated with the latest industry trends and best practices. I pride myself on my ability to adapt to evolving environments and leverage emerging technologies to streamline processes and drive innovation.As someone who values collaboration and communication, I am adept at building strong relationships with stakeholders and providing exceptional client support via email, phone, and ticketing systems. I am known for my proactive approach to problem-solving, strong attention to detail, and commitment to delivering high-quality solutions that meet business objectives.In addition to my technical skills, I bring a positive attitude, strong work ethic, and a genuine desire to contribute to the success of my team and organization. I am passionate about leveraging technology to empower individuals and drive organizational growth.I am currently seeking opportunities to further expand my skills and contribute to a dynamic team where I can make a meaningful impact. If you're looking for a dedicated IT professional with a proven track record of success, I invite you to connect with me. Let's explore how we can collaborate to achieve our goals together.
Eduhubglobal
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It Support SpecialistEduhubglobal Mar 2024 - PresentSydney, New South Wales, AustraliaProvided comprehensive technical support to end-users, addressing queries and resolving issues promptly to ensure minimal disruption to operations.Utilized Freshdesk ticketing system to log user tickets, ensuring accurate documentation and tracking of support requests.Collaborated with vendors to escalate network outage issues, effectively liaising with network providers to resolve issues promptly and minimize downtime.Facilitated seamless email account setup and user creation on Office 365 platform, implementing multi-factor authentication using Microsoft Authenticator to enhance security.Configured shared mailboxes and distribution lists according to company needs, providing access to staff members as required.Installed and configured Office 365 applications on users' machines, ensuring compatibility and optimal performance.Managed extensions on VOIP PBX (Granstream), including setting up new extensions and configuring call queues, ring groups, and IVR systems to meet company requirements.Implemented Group Policies in Active Directory for tasks such as wallpaper management and account lockout policies, ensuring adherence to security protocols.Conducted remote troubleshooting of IT issues for remote users using tools such as TeamViewer and AnyDesk, delivering efficient resolution and support.Installed and configured computer hardware, software, and networks, ensuring optimal functionality and performance.Performed Windows OS installation, upgrade, and deployment, ensuring compatibility and seamless transition for end-users.Joined computers to the domain, facilitating seamless integration into the network environment.Assisted clients with Active Directory and Office 365 support, including user creation, password resets, and account lockouts, ensuring smooth user experience.Prepared workstations for new starters by clamping network cables and setting up desk equipment such as monitors, desk phones, laptops, or PCs, ensuring a smooth onboarding process.
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Desktop Support EngineerClickview Tech Services Nov 2022 - Mar 2024Pyrmont NswTroubleshoot and resolved 95% of issues remotely using remote desktop software, ensuring minimal disruption to employee productivity.Reduced support ticket backlog by 20% by streamlining the ticket triage process and implementing a more efficient system for issue categorization.Collaborated with cross-functional teams to resolve complex technical issues, escalating unresolved problems to senior engineers when necessary.Administered and configured user accounts, permissions, and access controls across multiple platforms (Active Directory, Office 365).Provided exceptional technical support to on-site and remote staff via phone, email, and in-person assistance, achieving a 95% user satisfaction rate.Managed third-party vendor relationships to coordinate hardware repairs, ensuring quick turnaround times and minimal downtime for end-users.
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Customer Service RepresentativeColes Group Feb 2021 - Oct 2022Clemton Park, New South Wales, AustraliaProvided exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience.Effectively handled cash and electronic payment transactions, ensuring accuracy and compliance with financial protocols.Maintained an organized and visually appealing store by restocking shelves and monitoring inventory levels.Collaborated with a team of colleagues to achieve store goals, assisted in training new team members, and contributed to a positive work environment. Monitored for potential theft or unauthorized activities, supporting loss prevention efforts and reporting incidents as necessary.Adhered to company policies and procedures, including safety protocols, and assisted in conveying this information to others.
Prashanta Subedi Education Details
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Queensland International Business AcademyInformation Technology -
Australian Harbour International CollegeNetwork Security
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Australian Harbour International CollegeInformation Technology Networking
Frequently Asked Questions about Prashanta Subedi
What company does Prashanta Subedi work for?
Prashanta Subedi works for Eduhubglobal
What is Prashanta Subedi's role at the current company?
Prashanta Subedi's current role is IT Support Specialist | Data Analyst | Office 365 Expert | Network Troubleshooter | Active Directory | Help Desk Support | Hardware & Software | Desktop Support | Freshdesk Pro.
What schools did Prashanta Subedi attend?
Prashanta Subedi attended Queensland International Business Academy, Kent Institute Australia, Australian Harbour International College, Australian Harbour International College.
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Prashanta Subedi
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