Tech Professional | Customer Success OrganizationExperienced in supporting products for industry leaders like Citrix and Symantec with a strong focus on delivering exceptional customer success in the technology sector. Passionate about leveraging my technical expertise to drive customer success and provide valuable solutions for diverse industries. I thrive in fast-paced environments and enjoy helping organizations achieve their goals with the latest technology.My expertise spans across a wide range of technologies, including:Application Delivery:Citrix PVS, CVAD (Citrix Virtual Apps and Desktops), DaaS (Desktop-as-a-Service), WEMVirtualization & Hypervisors:XenServer, VMware, Hyperv-SCVMMNetworking:NetScaler :Knowledge on Load Balancing and GatewayBasic knowledge of Switching and RoutingTools Used : Wireshark, FiddlerCloud Platform : MS Azure, AWSSecurity:Windows Firewall, Procdump, PerfmonOS & Platforms:Strong understanding of Windows Server, Active Directory (AD), and IISProcesses, Methodologies & Frameworks:Experience with Salesforce, Siebel, ServiceNow CRM toolsFamiliar with KCS and Kepner-Tregoe problem-solving frameworksProject Management Hands-on experience in project management, delivering successful outcomesTools:Jira, Wrike Smartsheet