o In charge of introducing fresh technology offerings and innovation to boost company effect.o Overseeing IT operations in 13 MENA nation-states.o Work directly with business unit stakeholders and individuals to understand requirements and business impacts and to communicate specific IT service performance o IT Ops Support for the business and ensuring that the technology meets business objective by devising and implementing IT strategies, policies and procedures for all IT… Show more o In charge of introducing fresh technology offerings and innovation to boost company effect.o Overseeing IT operations in 13 MENA nation-states.o Work directly with business unit stakeholders and individuals to understand requirements and business impacts and to communicate specific IT service performance o IT Ops Support for the business and ensuring that the technology meets business objective by devising and implementing IT strategies, policies and procedures for all IT platformso Budget planning and ensuring that expenditures are in line with budgeto Managing IT service desks both on-site and offshore using the SLA-driven approach and ITIL standards. Show less

Designing Retail solution roadmap, comprised of Proof of Concepts, Integrations, and Scalable Solutions servicing single as well as the multitude of businesses. Mapping of consumer journeys, value propositions with business models, and technological capabilities,

Leads and manages Technical Operations, Integrations, Delivery and Product development & Support Engineering team (program, projects, infrastructure and operations).Leads strategic IT technical planning to achieve business goals by prioritizing technology initiatives.

Responsible for client mining, identifying problems and developing client specific presentations. Planning new projects and overseeing implementation. Manage client expectations and understand their problems and issues through excellent client servicing.

Conducting requirement session and converting business requirements to system specification’sHand holding customers in training, UAT and implementation.Handling team of 4-10 people Handling of Web server and Database server.

I was part of core team and indulged in developing and analyzing various automation tool which help Makemytrip to reach at next level.

Working for morgage application.